مستخدم نزيل
12 يوليو 2025
We stayed in one of the Junior suites, which are a total of 8, all located at one end, and are not suited for families. Here for 10 days, and overall, we enjoyed our stay. Our suite No.6 was very nice, kept clean each day by housekeeping, ample room for 2 people, and the kitchenette was very useful as we prepared our breakfasts each morning never fancied the experience of taking it in the room where young families were present. The shower room and toilet area were quite large enough for us. Always quiet 24/7, as the steps put some people off. Found the little mini store in reception useful, especially for the Nescafe machine we had in our room. The reception staff are always on hand and very helpful. One guy told us about a walk that had been constructed from Camp De Mar to Andratx, if you like walking, it's nice. The Spa building was disappointing, the Sauna was not very hot, the power showers opposite needed maintenance and had been in poor condition for some time. It's nicely laid out, however, it's virtually impossible to use as families take their kids in the pool and the noise is horrendous, so the only time you might get a chance to relax would be very early or late in the day, no chance on a wet or cloudy day. The pool attendants were like chalk and cheese, the young lady was really on the ball, telling guests that they could not take alcohol in the pool, and unaccompanied children were not allowed to swim in the deep end of the pool. The male attendant did not seem very interested in his job, and never told people to comply with the pool rules. One day, a family of four were using the pool sun beds and the parents were letting the children stand on these beds and eating food on them, and walking around the pool eating (Ugh). Hence, we asked for some sun beds to be put in place on the grassed area, much nicer away from them. We ate several times at the Complex restaurant (See separate review). Would we go back? No, as we have stayed in the area before, but the business model does conflict, yes, family complex and yet they have 8 junior suites suitable only really for couples, and that's why you see each day, couples on one end and families at the other end in the pool area.
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