Holiday Inn Express & Suites Pigeon Forge - Sevierville

Beautiful view and well maintained facility. We enjoyed the pool and quiet.

The location is very convenient without being in all of the crowds.

Great location for Dollywood. Dining options. Clean and safe.

Staff were great and the rooms were fantastic! Very nice for the price

i really like the new room layout

I rated this hotel a 3/5 because it functioned as a hotel but I would say this is the worst IHG hotel I have ever stayed in so if you're a Rewards Member, find literally any other IHG hotel. Hotel was unclean and smelled (everywhere- hallways, rooms, etc. Not sure if it was new paint and an over chlorinated pool with lack of ventilation which made the smell so potent).I got into my assigned room and there was dust everywhere- not a big deal but also indicates the room was not cleaned (only bed was made is likely) before check-in. There was also a stink bug in my room which while not ideal wasn't a deal-breaker, just spoke to lack of cleanliness. The dealbreaker for me was the ticks in the INDOOR pool and hotel response. When I reported the bug-infested waters to hotel staff , the staff denied there was anything in the water WITHOUT EVEN MOVING FROM THE FRONT DESK. I again repeated that there were ticks and other bugs in the indoor pool. She then sighed and said she'd look into it. This was the only issue I brought to the staff's attention- because they have signs that say if you see a problem with the pool, report it. I wasn't expecting to be gaslit by hotel staff when I wasn't even being rude about it. I was reporting the LIVE BUGS in the water as well as returning a lost key (I believe dropped by the hotel maid herself as she had been the only person in the vicinity). So between the unclean room, bug-infested indoor pool, and the rotten fruit at breakfast (all the bananas were brown and the apples had bruises and/or holes from bugs), this is a definite loss of bang for the buck. Also, there were drunken hotel guests trying to break into my room all night (I had a wheel-chair accessible room next to the stairway with a button that says click to open) and I know while not the hotel's responsibility to control guests, a very unpleasant experience to be woken up at all hours of the night by loud and obnoxious, drunk partiers/guests who thought the button opened the stairs. Thank god I double bolted the door and use a block so it won't open- as it tried to open every time the button was pressed-without a keycard being used. Only semi-positive was that the location was about a half hour drive from everything Pigeon Forge. And the location was a "decent price" compared to other IHG hotel in Pigeon Forge proper, which was about $150 more. Still, overall, I'd count this as a financial loss/bad decision for a place to stay. Unfortunately, I have another night here. Posting this review literally from my room so other perk- Wifi does work.