مستخدم مجهول
30 مارس 2025
Terrible stay… the 4 stars hotel is a Scam. It almost destroy my experience in Seville. The gym room and indoor pool charge extra fee…which is not aligned with my understanding about a so-called 4 star hotel.
We got a super smoky room in the beginning, the smell is far away beyond my tolerance. There is no coffee maker and kettle inside the room… the room service lady told us no kettle in room is a standard practice. Thanks to Trip.com helpful customer service team, we finally got a kettle on the 2nd day.
We didn’t ask for house keeping for green purpose, so we only make call to ask if we could get bottle water refill, one day they delivered them to our room, the other day they told us we must go down to the reception to take the water… I don’t really know what’s the standard.
The hotel overall give me a feeling of Cost reduction… just like the hanger design in the wardrobe.
ترجمة