DoubleTree by Hilton Shah Alam I-City

The room was good, feel good with a warm cookies as welcoming.

Started with not so good, but it turned out well... I had requested a connecting or side-by-side room when placing my booking. Unfortunately, during check-in at around 1:00 a.m., I was informed that none of my requests could be fulfilled. The process was frustrating, as the discussion took a long time and even the photocopying of my passport was unnecessarily delayed. To add to the inconvenience, I was asked to return at 12:00 p.m. the next day to check for availability of a connecting room, yet no note or follow-up was arranged to make this process smoother for me. Overall, the check-in experience left me feeling disappointed and unvalued as a guest. The following morning, before 12:00 p.m., I approached the concierge again, where I was attended to by Durgha. I would like to sincerely compliment her for her outstanding service. She was attentive, professional, and immediately took ownership of my request. Unlike the night before, she went the extra mile by proactively placing a note to ensure I could be given a connecting room once the adjacent room was checked out. When I returned later, she had already prepared the key for me, making the handover seamless and hassle-free. Her warm attitude, efficiency, and genuine care transformed what had initially been a disappointing experience into a positive and memorable one. I deeply appreciate her assistance and would like to thank her for representing DoubleTree’s hospitality at its very best. Please extend my gratitude to her, and I hope her excellent service can be recognized and commended.

Pleasant stay here. Highly recommend for a good stay in Shah Alam city.