فندق هلنان اوبرج الفيوم

The hotel has a great ancient atmosphere; once you enter you can feel it. The staff are very helpful and smiley and tried to please everyone. Breakfast and dinner were very delicious and lot of varieties. The view from the room is breathtaking, and you can enjoy a relaxing stay everywhere in the hotel. There is a nice playground for kids. However, the rooms were tiny and could hardly accommodate a family of 4. There are no elevators for the upper floor, so make sure when you reserve the room that you need an accessible room or not. Hot water during winter was not available all the time. During our stay, the weather was a little windy during the night; we felt that from our room. The overall experience is very good, and I recommend it for stay in Fayoum

We visited this place over 30 years ago. It still maintains its ambience and personality. Welcoming staff, rustic furniture, well preserved clean rooms, efficient A/C, good breakfast. The meeting room arrangements and audio-visual aids are good. Price is also good. Will certainly recommend it

I had a terrible experience during my business trip at Helnan Auberge, first of all the staff is very grumpy and not helpful at all even if its their job to assist in my request, secondly, Mr. Walid; F&B manager at the hotel is very disrespectful, he spoke to us in a very rude way. Also Helna the reservation manager is very rude. Beds and extremely uncomfortable that I couldn’t sleep all night. I had no hot water in my room. My room’s phone wasn’t working. I had no trash cans in my room until I asked them for it. The room smelled terrible. I had the palace hall booked for sessions and they placed plastic cups and spoons for the guests to use for beverages. I insisted on glass cups and stainless spoons, I was told by Mr. Walid and I quote “I don’t have glass cups or stainless spoons” but when I insisted he brought glass cups and brought wooden stirring sticks and then told me “By the way the wooden sticks were NOT covered” AS IN THEY’RE STORED IN A HYGENIC MANNER, the audacity of him telling me proudly that he brought cutlery that is not clean The only good thing about this hotel is their bar tender Peter which was the only hospitable employee in this establishment.