Building 4, Hengsheng Wanli Plaza, No.30 Lane 515, Gaoke East Road, Pudong New Area, Shanghai, ChinaView Hotel Details
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Guest Reviews of Holiday Inn Express Shanghai Tangzhen
9.4/10
Outstanding
1612 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.3
Service9.5
Cleanliness9.5
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All reviews(1612)
Positive reviews(1587)
Reviews with photos/video(260)
Delicious breakfast(303)
Easy to get around(124)
Friendly front desk staff(112)
Close to metro(62)
Convenient for shopping(61)
Perfect for business trips(12)
Tasty coffee(11)
Negative reviews(25)
NOK JIRA
Superior Room (2 Beds)
Stayed in Apr 2025
Booked for others
2 review
10.0/10
Outstanding
Posted on May 11, 2025
Easy booking.good price.
Clean room
Good location, near MRT, supermarket, restaurants.
Friendly staff.
Response from Property: Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us—from our convenient location near the MRT, supermarkets, and restaurants to our clean rooms and friendly staff. Providing great value at a good price is always our goal, and we’re so glad it made your booking experience easy and enjoyable. We hope to welcome you back soon for another pleasant stay!Best Regards,IHG Social Listening Team
Anonymous User
Discount Twin Room
Stayed in Apr 2025
Business travelers
15 review
10.0/10
Outstanding
Posted on May 13, 2025
I recently stayed at this hotel and had an absolutely wonderful experience! From the moment I arrived, Jax at the front desk greeted me with a warm smile and exceptional hospitality. His enthusiasm and willingness to assist made me feel incredibly welcome, and he went above and beyond to ensure my check-in process was smooth and stress-free.
A special shout-out also goes to the thoughtful touch of cold beverages waiting for guests at the front desk. It was such a refreshing and considerate gesture, especially after a long journey.
The hotel's breakfast spread was a highlight of my stay. There was an extensive variety of delicious options, from freshly baked pastries and fruits to hot dishes, catering to all tastes. It was the perfect way to start each day.
Location-wise, this hotel couldn't be better situated. It's close to major attractions, dining spots, and shopping areas, making it convenient to explore the city. Whether you're traveling for business or leisure, this hotel truly ticks all the boxes. I'll definitely be back on my next visit!
Response from Property: Dear guest,Thank you so much for your fantastic feedback! We're thrilled you had an absolutely wonderful stay. Jax's warm welcome and dedication to ensuring a smooth check - in truly exemplify our service spirit. The cold beverages and delicious breakfast are our little ways to enhance your experience. We can't wait to welcome you back soon!Best Regards,IHG Social Listening Team
Kok Hong
Superior Double Room
Stayed in Mar 2025
Family
8 review
10.0/10
Outstanding
Posted on May 5, 2025
Our stay at this hotel was absolutely fantastic! It was such a thoughtful touch that really enhanced our trip.
Even better, the hotel offers free shuttle transport to Shanghai Disneyland—a huge convenience that saved us time and money. The shuttle was punctual, clean, and made the Disneyland experience even more enjoyable.
The room was modern, clean, and very comfortable, with all the amenities we needed. The staff were friendly and helpful, always ready to assist with directions or recommendations.
Location-wise, the hotel is in a quiet and safe area, yet it is still very convenient for reaching key attractions. The value for what we received was outstanding.
Response from Property: Dear Guest,Thank you wholeheartedly for this glowing review! We're glad the modern, comfy room and punctual shuttle elevated your trip. Thanks for noting our staff's help and prime location. We aim to keep offering such great value!Best Regards,IHG Social Listening Team
Aommy Wattana
Studio Suite (With Fridge)
Stayed in Jan 2025
Family
2 review
9.5/10
Amazing
Posted on Feb 19, 2025
📍Location: Metro Line 2 (light green line), direct from the airport. Alight at Tangzhen Station, Exit 2 or 3. The exits lead to a large shopping mall called Sunshine Paradise a large shopping mall with a supermarket, Hey Tea, Family Mart, Hot Max, numerous restaurants, and McDonald's.
Across from the hotel, there are more restaurants, but a bakery, a supermarket, and a Decathlon store.
🛋️The room was spacious and well-laid out, located at a corner, with ample space for 4 large suitcases, a small coffee table, and a work area.
::)There are laundry and drying facilities on the 4th floor (discovered this late in the trip).
::)Breakfast was included for 4 people. The variety of food was impressive (Xiao Long Bao, Chinese noodles with a made-to-order soup station, Western/Eastern breakfast options) and the menu changed daily.
🚐 For the return trip to the airport, a car was booked through Trip.com, which was about the same price as Didi and took approximately 30 minutes.
6/20
Response from Property: Dear guest, Thank you for your detailed feedback! We're glad to hear that our hotel's location is convenient with easy access to various amenities. We're thrilled that you enjoyed the spacious room and the diverse breakfast options. We look forward to welcoming you again soon!Best Regards,IHG Social Listening Team
Anonymous User
Deluxe Room (2 Beds)
Stayed in Apr 2025
Travel with friends
2 review
8.0/10
Very Good
Posted on May 18, 2025
Room was spacious and comfortable. Bottles of water were topped up everyday.
Response from Property: Dear guest,Thank you so much for taking the time to to write a review.We're absolutely delighted to hear that you found the room spacious and comfortable! Providing a cozy stay is always our goal. And it's wonderful to know the daily water - refilling service met your expectations. We look forward to welcoming you back soon!Best Regards,IHG Social Listening Team
LexciiA
Superior Double Room
Stayed in Mar 2025
Solo travelers
7 review
8.0/10
Very Good
Posted on Apr 6, 2025
A decent place for short term stay. Room was relatively clean though it had a notable smell on the bathroom. That smell was not however too overbearing. The room isn’t large but it was acceptable for one person. Staff were moderately friendly. They had breakfast each morning in the form of a buffet and it was okay. There was fruit, noodles, eggs, fries and more. A mixture of western and Chinese i would say. Overall, it was an ok stay.
Response from Property: Dear Guest,Thank you for your review! We're pleased that you found our hotel suitable for a short - term stay and that the room was relatively clean. We apologize for the bathroom odor, which we'll address promptly. Our staff will continue to strive for warmer service. The breakfast buffet with a mix of Western and Chinese options will also be kept well - stocked and varied. We hope to see you again!Best Regards,IHG Social Listening Team
Guest User
Superior Double Room
Stayed in Feb 2025
Solo travelers
4 review
10.0/10
Outstanding
Posted on Mar 2, 2025
I have stayed at 10+ Holiday inn express around the world. In terms of room condition and service (cute robot), it is one of the best at the price range that I booked. It was clean and the shower sets are good. The breakfast is good and many options for the noodles area.
The hotel is crowded and many foreigner stayed at the place with employees equipped with good english capabilities.
6/10
Response from Property: Dear Guest,Thank you for your wonderful review! We're thrilled to hear that your stay at our hotel was one of the best. We strive to provide clean rooms, great service, and delicious breakfast options. Looking forward to welcoming you again!Best Regards,IHG Social Listening Team
Guest User
Superior Room (2 Beds)
Stayed in Feb 2025
Travel with friends
2 review
9.0/10
Great
Posted on Apr 15, 2025
Reception are very attentive, kind and hospitable. Rooms are clean. The hotel has nearby malls, restaurants, cafe, train station and convenience stores.
Response from Property: Dear guest, Thanks for choosing to stay with us and your recognition of our hotel's location,cleanliness and staff services. We look forward to welcoming you back!Best Regards,IHG Social Listening Team
c.lo
Deluxe Double Room
Stayed in Dec 2024
Couples
7 review
8.0/10
Very Good
Posted on Mar 31, 2025
This hotel is clean and the service was good. There was no small fridge in the room and we enquire about it and then one small fridge was sent to our room. It was good service. At the reception we were given warm drinks everyday and we have the choice of drinks too. The breakfast was a good spread of both western and eastern which makes variety for the guests.
The arrival and drop off at the front of the hotel is needing proper guide or sign post because the drivers we get for transport could find the entrance to the hotel - the carpark entrance is rather confusing. Please look into this for such a Hotel as Holiday inn.
We enjoyed our stay at this place.
Response from Property: Dear Guest,Thank you for your positive feedback. We're glad to hear you enjoyed our cleanliness and service. We've noted your suggestion about the hotel entrance and will work on improving signage. We're thrilled you liked our breakfast and warm drinks. Looking forward to serving you again.Best regards,IHG Social Listening Team
BossMan187
Superior Room (2 Beds)
Stayed in Nov 2024
Solo travelers
22 review
9.0/10
Great
Posted on Jan 4, 2025
Staff Is fantastic, very helpful. Let me check in early. Upgraded big room for free. Robot brings the food. Magic. Unfortunately there was no gym Trip has to change description. It shut down in the summer. Otherwise great stay.
Response from Property: Dear Guest,Thank you for leaving us a review. We're glad our staff exceeded your expectation.The gym that our hotel cooperates with is currently suspended from use, and this information has been clearly marked in the relevant introduction on the reservation page. As for the specific recovery time, it has not been determined yet. The hotel deeply apologizes for any inconvenience caused to you!Best regards,IHG Social Listening Team
Guest User
Superior Double Room
Stayed in Nov 2024
Solo travelers
3 review
10.0/10
Outstanding
Posted on Dec 31, 2024
The hotel is super clean. The staff extremely polite and helpful. Breakfast is amazing. Highly recommend this hotel.
Response from Property: Dear guest,Thank you for your wonderful review! We're glad to hear that you found the hotel super clean, staff extremely polite & helpful, and breakfast amazing. Your recommendation means a lot to us. Looking forward to serving you again!Best regards,IHG Social Listening Team
iimpranpriya
Superior Room (2 Beds)
Stayed in Mar 2025
Travel with friends
14 review
8.0/10
Very Good
Posted on Apr 8, 2025
Room so smelly from smoking
Response from Property: Dear guest,We're truly sorry to hear that the room had a smoky smell. We'll investigate immediately and take effective measures to solve it. We'll also enhance room ventilation checks to ensure a pleasant stay for all guests. Thanks for your feedback.We look forward to exceeding expectations on your next stay.Best Regards,IHG Social Listening Team
Response from Property: Dear guests, hello! It is a great honor to meet you at Holiday Inn Express Shanghai Tangzhen. The self-service breakfast, as a brand feature of Xiaozhijia, comes from the careful preparation of chefs. It is diverse and pays attention to the balanced combination of nutrition. It is our special pleasure to provide guests with a rich and varied breakfast to start your energetic day. Looking forward to meeting you again! I wish you a happy life and all the best! Holiday Inn Express Guest Care Team
ZI LONG
Superior Room (2 Beds)
Stayed in Mar 2025
Family
1 review
9.5/10
Amazing
Posted on May 4, 2025
Nice and cozy room
Response from Property: Dear Guest,Thank you so much for your kind words about our room! We're thrilled you found it nice and cozy. It means the world to us. We'll keep striving to maintain this warmth. Hope to welcome you back soon for more delightful stays!Best Regards,IHG Social Listening Team
Anonymous User
Superior Room (2 Beds)
Stayed in Apr 2025
Family
4 review
9.5/10
Amazing
Posted on May 7, 2025
The location is near metro Tangzhen station about 500 m. “Long time ago” and Haidilao are in the mall next to the hotel. The bus to Disney resort is quite punctual.
Response from Property: Dear Guest,Thank you for taking your time to review our hotel. We are incredibly grateful to have your review shared with us.Holiday Inn Express always located in the convenience place, as like near the metro station or near historical buildings in the city. We hope our customers can feel more relaxed no matter they are on work or in travel.We look forward to your next trip!Sincerely,IHG Social Listening Team