InterContinental Shanghai Ruijin Reviews

The staff is professional with good hospitality. The hotel environment is so good & located in a good point in the city.

We were well received by Joseph and Martin, who went out of their way to make our stay comfortable and enjoyable. The location is convenient for daily travel too, with bars and local restaurants located within walking distance. The most impressive part has to be the food provided. There is a variety of different types of breakfast, ranging from Shanghai local specialties to western breakfast. We also paid 99rmb each to get an upgrade to the hotel dinner buffet, which offered free flow crab, steak and dim sum.

We had a very pleasant stay with an early check in and a free upgrade. Very enjoyable service from Martin at building 2.

Amazing hotel if you want to stay away from business of the city. We booked premium club room and honestly it was the best option because we had breakfasts , afternoon tea and small dinner buffet with drinks, it was more than enough to make us happy . Special thanks to housekeeping for keeping our room clean and organized. The only thing is English proficiency could be improved of some stuff and maybe proactiveness in services. Anyways we loved it and will come back for sure :)

Beautiful property. Food in the club intercontinental and the buffet at La Rue leave a bit to be desired.

Tommy is great and very kind at the front door lobby

The hotel itself is absolutely stunning, with breathtaking views and impeccably maintained traditional interiors that exude elegance and charm. However, our experience was somewhat marred by certain aspects of our stay. While the staff was polite and courteous, their English proficiency was limited, which made communication a bit challenging at times. Additionally, we were disappointed by the overall quality of the guest experience and the hotel’s approach to maintaining a refined atmosphere. Despite raising a complaint about a noisy neighbor, the hotel did not take adequate measures to resolve the issue, which was frustrating. The breakfast buffet was another letdown. Unless you opt for the Club Lounge, the main dining area is overwhelmingly crowded, making it difficult to enjoy a relaxed meal. Moreover, despite the buffet being advertised until 10:30 AM, we found that by 9:30 AM, many food items had already run out, with little to no replenishment. While the hotel’s aesthetics and ambiance are truly remarkable, we expected a higher standard of service and guest management, especially given its reputation.

Old and classic style. A piece of Europe :) Suggestion: buy the clubhouse access

the experience was great, always prefer to stay at intercontinental shanghai ruijin. the staff is very friendly and cooperative specially Rita Wu

Used to be better. Looks old already. They only take care of gardens outside, sauna and spa dirty... breakfast used to be much better also. Good location tough

Hotel in great location and great service but the amenities are terrible. The pool was not clean which is disappointing given the price we paid for the entire stay! The spa was also closed, again a disappointment

One of the best locations in Shanghai we have had the opportunity to stay. We use our weekends to travel to Shanghai from Nanjing and this was one of those. Walking distance to great restaurants and the service was wonderful. Being able to get up in the morning and walk to several independently run cafés is fantastic as well. in-house breakfast is absolutely fantastic. Service is wonderful and everyone is friendly, accommodating, and work hard to make sure you’re happy. We’ll definitely stay again

Beautiful heritage property and designs! Attentive service and wonderful staff especially at the Club Lounge :)

A very beautiful garden hotel. Location is strategic for us to explore around.