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Hotel manager made such a complication of the room booking and chose 9:30km to come to talk with us to resolve it. Complete disregard for the quality of our stay

All in all this hotel is a very good stay, we had a very pleasant time and - if there's another opportunity to be in the surrounding - we will assuredly choose the Sheraton Hotel again! When it comes to the location, it is very subjective ... You want to be next to the Golf course, then it is a perfect location, but if you wish to be at a place where food outlets and transportation services are abundant, then no. If you don't have a car, you are stuck!! ... Chongming has such a potential to make a tramway system such the better choice: cleaner, easier to go from various points throughout the whole island, more convenient and cheaper to build than a subway system ... but no, polluting cars everywhere instead. Concerning the service, the hotel staff was nice, polite, and helpful, but it lacked the feeling of being welcomed and appreciating the role they have (which are traits we'd noticed while in smaller hotels like Ibis). The rooms were clean, comfortable, well lit, and didn't feel much damp (there's a need to switch on the AC at times to dry up the air a bit at times) We also very much appreciated the swimming pool (clean), the gym (quite a few choices - although some treadmills felt old and out of service: time to remove a few to upgrade or put another piece of equipment instead), and the overall facility. The breakfast was large in its choice with quite a few dishes made on the spot, which i really appreciated, you can feel the freshness of the food being just made; however, i can't say the same for many other choices which were distinctively regular frozen food, with no typical flavour representing a 5-star hotel such as the Sheraton, there is much improvement to make in that aspect. Once more, this Sheraton is a safe choice if staying in that part of the island, we had a very pleasant time ... but there are still some areas which need attention in order to make this hotel a definite address to go back to again and again (instead of solely depending on the golf course).

Good location near the bridge and wetlands. The room is big, buffet is good. Very good service.

Satisfied about everything. This is our new go to place as a family. Highly recommend to couple and family. Great service.

an hour driving from downtown Shanghai, breakfast has less choice

Rooms are very good and service is excellent as well