Citadines Songhong Road Shanghai

Citadines Songhong Road Shanghai Reviews

Citadines Songhong Road Shanghai

T5, Darong City, Changning Art Park, No. 377 Songhong Road, Changning District, Shanghai, ChinaView Hotel Details
Citadines Songhong Road Shanghai
Citadines Songhong Road ShanghaiCitadines Songhong Road ShanghaiCitadines Songhong Road Shanghai
Check available rooms for your travel dates
We Price Match
1 night

Guest Reviews of Citadines Songhong Road Shanghai

9.6/10
Excellent
1104 review
Verified reviews
Location9.7
Amenities9.5
Service9.6
Cleanliness9.7
Filter by:
Sort by:
All reviews(1104)
Positive reviews(1091)
Reviews with photos/video(232)
Easy to get around(212)
Close to metro(107)
Friendly front desk staff(96)
Convenient for shopping(80)
Perfect for business trips(69)
Many amenities(67)
Large rooms(66)
Many dining options(13)
Negative reviews(13)
BiancaAriel
Studio Apartment
Stayed in Mar 2025
Family
30 review
8.0/10
Very Good
Posted on May 6, 2025
I've been looking forward to visiting Citadines so far. The first impression is pretty good, so I'm going to stay in other areas. (I also visited HeMa mini in the next building for the first time.) There are many cute sculptures outside. The night view from the bedroom gave me a special experience.
6/20
Response from Property: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!
Anonymous User
Deluxe Studio Apartment
Stayed in Feb 2025
Business traveler
9 review
10/10
Outstanding
Posted on Apr 5, 2025
I had a fantastic stay at Citadines Songhong Shanghai and would highly recommend it to anyone visiting the city. One of the standout features for me was the exceptional cleanliness of the entire property—from the lobby to the room, everything was spotless and well-maintained. It gave me real peace of mind and made the stay all the more comfortable. The location is also super convenient, with easy access to public transport, restaurants, and shops. Whether you’re in Shanghai for business or leisure, this location puts you in a great spot to get around the city with ease. Another major plus was the in-room washing machine. It made a huge difference, especially for a longer stay. Being able to do laundry right in the room was so convenient and really elevated the experience—it’s these thoughtful amenities that set Citadines apart. All in all, Citadines Songhong exceeded my expectations. Clean, convenient, and comfortable—I’ll definitely be coming back!
Response from Property: Dear guest,Thank you for your glowing review! We're pleased you enjoyed our Citadines Songhong Road Shanghai apartments, especially the in-room facilities. Our reception team's excellent service reflects our commitment to your comfort. The convenient location, next to a shopping complex, added to your stay. We're glad it met your needs. We hope to welcome you back soon. Your satisfaction is our top priority. Thank you, and best wishes!
riseandshine
Deluxe Studio Apartment
Stayed in Feb 2025
Business traveler
12 review
10/10
Outstanding
Posted on Mar 31, 2025
Hotel is clean and is located directly in the mall. Hotel is right beside mrt line 2 and within 5 mins walk, you can reach the new mall - Livat. There is plenty of food options. Highly recommended.
Response from Property: Dear guest, hello! Thank you for choosing to stay at Citadines Songhong Road Subway Station Shanghai and giving us a good review. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. We will definitely stick to our beliefs in the pursuit of excellence and work hard to create beauty!
FHOODSHIP
Deluxe Studio Apartment
Stayed in Mar 2025
Business traveler
36 review
9.0/10
Great
Posted on Apr 13, 2025
Great stay. Part of a mall complex with metro attached. Will come again
Response from Property: Dear valued guest,Thank you for taking the time to share your wonderful experience at Citadines Hongqiao Metro Station Shanghai. We're delighted to hear that you enjoyed our strategic location, diverse dining options in the connected mall, and clean, functional rooms. Our staff's dedication to service is one of our core values, and we're glad it enhanced your stay.As a serviced residence catering to business travelers, we strive to provide convenience and comfort. We look forward to welcoming you back on your next business trip to Shanghai.Best regards,Citadines Hongqiao Metro Station Shanghai
Vietnamtraveller
Deluxe Studio Apartment
Stayed in Mar 2025
Business traveler
39 review
10/10
Outstanding
Posted on Apr 16, 2025
The location is so convenience, right in artpart and next to mrt station
Response from Property: Thank you for your wonderful review! We're delighted to hear that our location at Citadines Shanghai Songhong Road provided you with easy access to numerous restaurants and shops. We strive to offer convenience and comfort, and it's great to know we succeeded in making your stay enjoyable. Looking forward to welcoming you back soon!
Guest User
Studio Apartment
Stayed in Apr 2025
Solo traveler
15 review
9.5/10
Amazing
Posted on May 29, 2025
This is my third time back to this location, all is well as before. Line 2 is right downstair can be reach by elevator .  the shopping center have huge number of eateries , choosing is the most problem for me.   Using the new subway between PVG and SHA is  a real  time savier (40 minutes ride), only a stop a way for this hotel. I am bring  a few groups back to explore Shanghai food scene next few months
Response from Property: 您好!感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任, 能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會!
Serdar XJ
Deluxe Studio Apartment
Stayed in Oct 2024
Business traveler
23 review
8.5/10
Very Good
Posted on Nov 14, 2024
So good location... wery near to big shopping center. Line 2 so close. Hongqiao airport 1 station. Hongqiao train station 2 station....
Response from Property: Dear Guest,Thank you for your wonderful review! We are delighted to hear that you enjoyed our location, which is conveniently close to a major shopping center and easily accessible via Line 2. The proximity to Hongqiao Airport (just 1 stop away) and Hongqiao Railway Station (2 stops) certainly adds to the convenience of our service apartments.We strive to provide a comfortable and convenient stay for all our guests, and your feedback is invaluable in helping us continue to improve. If you have any further suggestions or would like to share more about your experience, please do not hesitate t
Guest User
Deluxe Studio Apartment
Stayed in Apr 2025
Other
2 review
10/10
Outstanding
Posted on May 16, 2025
A great experience! The staff is very friendly, making my stay very pleasant. I recommend this hotel due to its ideal location, close to shops, shopping centers, and public transportation !
Response from Property: 非常感謝您選擇馨樂庭。您的滿意,讓我們無比幸福;您的力薦,讓我們感到萬分榮幸。馨兒能贏得您的厚愛,我們深知唯有以堅持不懈的努力,方能做得更好。讓更多朋友的力薦!馨兒們會更加努力做到更加精緻和驚喜,期待再次做客!
yunshi11
Studio Apartment
Stayed in Apr 2025
Solo traveler
6 review
8.0/10
Very Good
Posted on Jul 2, 2025
The washing machine is good but for drying it’s better to use the dryers in the common room.
Response from Property: 尊敬的賓客:感謝您選擇入住上海馨樂庭淞虹路地鐵站服務公寓,並分享您的入住感受。我們很遺憾得知此次的住宿體驗未能完全符合您的期待,您的反饋對我們非常重要。 我們始終關注每位賓客的入住體驗,並將持續優化服務品質,努力為賓客創造更舒適的居住環境。感謝您提出的寶貴意見,這將幫助我們不斷進步。期待未來有機會能為您帶來更滿意的入住體驗。祝您生活愉快!
T&S
Executive Studio Apartment
Stayed in Mar 2025
Business traveler
1 review
10/10
Outstanding
Posted on May 12, 2025
Amazing appartment, great service,, staff and team cared about me during all m'y stay, I recommend Citadines!
Response from Property: 您好!感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任, 能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會!
Trent Douglas
Deluxe Studio Apartment
Stayed in Sep 2024
Solo traveler
11 review
9.5/10
Amazing
Posted on Nov 1, 2024
Conveniently situated at the metro and shopping centre. The room was large and clean. Breakfast options were not great, next time I would do room only and buy my own fresh breakfast
Response from Property: Dear guest,Thank you very much for your positive feedback on our Citadines Shanghai Songhong Road Serviced Residences! We are extremely delighted and honored to receive such high praise from you. Regarding your mention of the spacious rooms, we strive to provide our guests with comfortable and roomy accommodations. Your satisfaction is the greatest encouragement and affirmation for us. Although you did not give a full five-star rating, we value every guest's feedback very much. We will continue to work hard to improve our service quality in all aspects and strive for perfection, hoping to provide you with an even better experience during your next stay. Once again, thank you for your review and support. We look forward to welcoming you back soon! Wish you a happy life! Best regards.
McNuggets
Deluxe Studio Apartment
Stayed in Sep 2024
Business traveler
3 review
10/10
Outstanding
Posted on Oct 31, 2024
Hotel was in a very convenient location close to office areas and above a metro line that takes you to city centre within 30 mins on top of a nice mall with several good food options. Also really liked the breakfast options which you can pick every day for the next day and it would be delivered to your door every morning. Room itself was spacious, clean and quiet with washing machine and a small kitchen. You can ask the friendly staff at the front desk for laundry detergent or to borrow cooking pans.
Response from Property: Dear Guest,Thank you so much for taking the time to share your wonderful experience at our Citadines Songhong Road Shanghai. We are thrilled to hear that our location was convenient for you, with easy access to office areas, the metro line taking you to the city center within 30 minutes, and a lovely mall with various dining options just above us.We are delighted that you enjoyed our breakfast selections and appreciated the convenience of choosing your meal for the next day, which was delivered to your door each morning. Your comfort is our priority, and we are glad that your room was spacious, clean, and quiet, equipped with a washing machine and a small kitchen.Our friendly front desk staff are always here to assist you, and we're pleased to know that they were able to provide you with laundry detergent and cooking pans when you needed them.Thank you once again for your valuable feedback. We look forward to welcoming you back soon!
IKHSAN R
Studio Apartment
Stayed in Sep 2024
Family
5 review
9.0/10
Great
Posted on Oct 29, 2024
It's one of the best hotels around! Great connectivity to metro Line 2, which serves most areas! Intergrated area with a mall below! Bonus: The hotel room is huge!
6/9
Response from Property: Dear guest,Thank you very much for your positive feedback on our Citadines Shanghai Songhong Road Serviced Residences! We are extremely delighted and honored to receive such high praise from you.We are proud of our convenient connection to Metro Line 2, which allows you to easily reach most areas. Additionally, the shopping center located downstairs has certainly added to your enjoyable stay with us.Regarding your mention of the spacious rooms, we strive to provide our guests with comfortable and roomy accommodations. Your satisfaction is the greatest encouragement and affirmation for us.Although you did not give a full five-star rating, we value every guest's feedback very much. We will continue to work hard to improve our service quality in all aspects and strive for perfection, hoping to provide you with an even better experience during your next stay.Once again, thank you for your review and support. We look forward to welcoming you back soon! Wish you a happy life!Best regards.
Hieu Nguyen
Studio Apartment
Stayed in Sep 2024
Business traveler
15 review
9.5/10
Amazing
Posted on Oct 26, 2024
Hotel is super suited to business people. Located in the complex included shopping, cafe and food. A bit far from the bund but easily take metro to get there. Wish staff could be more friendly to be a perfect experience
Response from Property: Dear guest, thank you for choosing Shanghai Citadines Songhong Road Apartment Hotel. We will continue to work hard to provide you with good service and check-in experience. We sincerely hope that you will stay again in the near future.
Zsolt
Deluxe Studio Apartment
Stayed in Sep 2024
Family
8 review
7.0/10
Posted on Oct 14, 2024
1,5 years ago the studio apartments were very clean, tidy, modern and smelled fresh when we stepped in. This time the experience was quite the opposite. There was a smell of mold in the room, we found a lot of hairs on the floor and the whole experience was not that good. A modernization is definitely needed. And we found that the apartments are getting slowly expensive, reaching the prices of the hotels in the surrounding area. The location is still perfect because the metro station is 50 meters walk and a bakery with fresh coffee is just downstairs.
Response from Property: Dear Guest,Thank you for your feedback on your recent stay at our Citadines Shanghai Songhong Road apartments. We deeply regret that our service and cleanliness did not meet your expectations.We acknowledge the issues you encountered and are actively working to modernize our apartments and improve our cleaning standards. We will also review our pricing to ensure it remains competitive.We appreciate that despite these issues, you still value our convenient location near the Songhong Road metro station. We hope to welcome you back and provide a much better experience in the future.Thank you f