Courtyard Kansas City Shawnee

When we first walked into the room it was very musty smelling. We spoke to the front desk and was told it shouldn't be musty because it was newly remodeled, but the popcorn ceiling with spider webs coming down said a different story. (Who still has gross, unhealthy popcorn ceiling??) NO Continental breakfast, which, this is the first Courtyard we have stayed at in over 10 years where they don't have a complimentary breakfast. There is a "cafe" but very limited options and the poor one woman who worked the whole weekend by herself refused service for some items because she was exhausted and didn't have the time. It was 9:45pm, they closed at 10 and my daughter who had been playing softball all day was starving and only wanted a quesadilla and I wanted an easy drink that was supposed to be on special, she said she was closing up and couldn't make them. At 9:45 pm there weren't very many other options, so my husband had to drive 15 minutes to the closest thing open which was taco bell :( We came straight from her game and was counting on getting her food at our hotel. A hand towel and bath towel had some kind of gray dirt on them that brushed off when I checked it (so not a stain). The bathroom had a bad septic type of smell and we asked them to fix it, which they said they did, but every time we took a shower it got worse, like burning your nostrils, gagging, eye watering smell. The third day was the unbearable and if we would have had to stay an extra night, we would have stayed somewhere else. Plus, the room was really small and did not have a safe for valuables.

In the midst of construction and I didn’t realize there is no complimentary breakfast.

Hotel was under construction on first floor but everything was clean considering and staff were very accommodating