Royal Hotel Sheerness

Stayed one night before the Chase the Sun cycling event. Friendly welcome, room on top floor which was fine. Bit rough around the edges but the bed was comfortable and the shower was great. Would stay again.

I was put on the top floor which has a step set of strairs that is difficult to climb. I was told that my room would be serviced on the second day but it wasn't. On my last evening there I asked if they still did breakfast and was told yes. I came down the next morning and everything was locked up with no sign of a member of staff. What was the point in saying yes when the answer was no? I have stayed there before, but this year was the worst.

It was terrible, the bed sheets were stained ,the main shower head was faulty, there was no hot water in the sink, i had to boil a kettle so i could have a shave, the window frame rattled all night, they had music blasting out til 01.30 on Saturday, there was shouting and screaming and fighting about 01.00,,I reported it to them on the 27th May they replied to. me saying i should report it to you to get a full refund

Fantastic friendly service by Dani .an asset to the company .with swift service and delivery of food..all .cooked as requested.. never once felt rushed but dani remained attentive ..saw her with elderly customers who seemed to love her ...Great afternoon xx

We booked a twin room at a cost of £63. We were given room 16 which was on the top floor. So why have I rated the stay at terrible. There is no reception. There is a phone number on the door which we tried to call and it never connected. You have to go into the pub which is next to the “reception” to check in. This not mentioned anywhere on the site There is NO parking. You can pay to park in the council car park or risk leaving your vehicle down a side road around the back of the hotel. The side road backs onto houses and is more of a dirt track than a road. My stay was on a Friday night. The pub had a disco which went onto way past 11pm. You then had the customers leaving and the inevitable fighting outside for another 30 minutes There was no plug in the bath. The bath panel was damaged as where the boards inside the shower cubicle and the rest of the bath The pop up plug in the sink did not work and the hot tap moved around when turned on. The mastic area behind the sink was very discoloured. During the night the sink made very loud “gurgling” noises. We got back to the hotel at 10 pm only to then realise that there were no towels! We tried to contact the number that was on the door where the reception once was, but again could not get through There are electrical extension cables plugged in to the TV and kettle. Neither showed any signs of being PAT tested. There were two bicycles chained to the bottom of the stairs. Good luck getting out in the event of a fire

The room was dark and only had a very small window with no curtain. The bedside lights, only one worked. There was no kettle, I had to go ask for one. The bath was dirty or marked and there was mould in the corner. The bath panel was not fitted properly. The pipes banged all night. There was banging doors all night. I was told breakfast was at 8am but no one was down there when I went down. I left without having breakfast.