مراجعاتRadisson Blu Sheffield Hotel

رد من مكان الإقامة: Dear Pui Yu Wai,Thank you for your wonderful 10/10 review! We're delighted to know you enjoyed your stay and that everything from the amenities to the service met your expectations.We truly appreciate your kind words and hope to welcome you back to Radisson Blu Hotel, Sheffield again soon.Kind Regards,Vincenzo FontanellaFront Office SupervisorRadisson Blu Hotel, Sheffield

رد من مكان الإقامة: Dear Pik Shan,Thank you for taking the time to leave us a review.We're delighted to hear you enjoyed our central location and the beautiful view over the Peace Gardens, it's definitely one of our favourite features too! We’re also pleased that you found everything within easy reach, including the train station.If there’s anything we could have done to make your stay a full 5-star experience, we’d love to hear from you directly. Your feedback helps us continue to improve.We hope to welcome you back again soon.Kind Regards,Vincenzo FontanellaGuest Service ManagerRadisson Blu Hotel, Sheffield

رد من مكان الإقامة: Dear Beitouashin_ing,Thank you for your wonderful 5-star review!We’re so pleased to hear you enjoyed your stay and that everything from the surroundings to the service met your expectations. It’s always rewarding to know our guests leave happy and comfortable.We hope to welcome you back to Sheffield again very soon!Kind Regards,Vincenzo FontanellaGuest Service ManagerRadisson Blu Hotel, Sheffield

رد من مكان الإقامة: Dear Guest,Thank you for sharing your feedback. We're pleased to hear that you found the cleanliness of our hotel satisfactory. However, we're sorry to learn that other aspects of your stay did not exceed expectations.We continuously strive to improve, and your comments help us identify areas where we can enhance the guest experience. If there are any specific concerns you'd like to share, we would appreciate the opportunity to learn more. Please feel free to contact our reception team directly.We hope to welcome you back in the future and provide a stay that feels more than just average.Best Regards,Vincenzo FontanellaFront Office SupervisorRadisson Blu Hotel, Sheffield

رد من مكان الإقامة: Dear Guest,Your comments are concerning to hear, as they certainly don’t reflect the standards of service our front office team strives to uphold. We are truly sorry that your experience did not reflect the warm and professional hospitality we aim to provide.We also apologise for any miscommunication regarding your room allocation and the difficulty in arranging a change. While availability can sometimes be a challenge, we regret that we were unable to resolve this to your satisfaction.Please know that we take your feedback seriously and would like to look into this matter further. If you are willing, we invite you to contact our reception team directly so we can investigate and see if we can make amends.We appreciate your time in sharing this with us and hope for the opportunity to provide a much better experience in the future.Best Regards,Vincenzo FontanellaFront Office SupervisorRadisson Blu Hotel, Sheffield

رد من مكان الإقامة: Thank you so much for sharing your detailed feedback! We’re thrilled to hear you enjoyed the spaciousness of your room, the thoughtful amenities, and our breakfast variety. It’s wonderful to know the extra touches, like the bottle opener, added to your experience.However, we sincerely apologise for the cleanliness issue you encountered with the shower drain. This falls well below our usual standards, and we understand how disappointing this must have been. Your feedback has been shared with our housekeeping team to ensure such oversights are avoided in the future.We’re so glad that, despite this, you found your stay overall to be very good. We would love to welcome you back to provide an even better experience next time!Best Regards,Vincenzo FontanellaFront Office SupervisorRadisson Blu Hotel, Sheffield

رد من مكان الإقامة: Dear Guest,Thank you for your wonderful review! We're so pleased to hear that you had a memorable stay with us to celebrate your 80th birthday. It's fantastic that you and your family enjoyed the spacious and clean room, as well as the breakfast variety. We’re thrilled that your sister's surprise made the occasion even more special.We would love to welcome you back for another stay whenever you’re ready. Please don’t hesitate to reach out to us when planning your next visit!Best regards,Vincenzo FontanellaFront Office SupervisorRadisson Blu Hotel, Sheffield

رد من مكان الإقامة: Hi,Thank you for your kind review! We’re delighted to hear you enjoyed our central location and found the room comfortable. It’s also great to know the discounted parking at Q-Park Charles Street was convenient for you.We appreciate your feedback and look forward to welcoming you back in the future.Best regards,Vincenzo FontanellaFront Office SupervisorRadisson Blu Hotel, Sheffield

رد من مكان الإقامة: Hi Annie,Thank you for your review and feedback. We sincerely apologise if there has been any misunderstanding, but I can assure you that the fire alarm was very much a real event that was activated. We take the safety of our hotel guests extremely seriously, as we have a responsibility to ensure the safety of everyone, especially in a hotel of this size.We understand how disruptive it must have been, and we deeply regret any confusion caused by the lack of communication following the alarm. We will review our procedures to ensure better communication in the future.We hope to welcome you back soon for a much more pleasant stay.Best regards,Vincenzo FontanellaFront Office SupervisorRadisson Blu Hotel, Sheffield

رد من مكان الإقامة: Hi Linyueer, Thank you for your 5/5 rating and for sharing your experience. We’re glad to hear that you found our location convenient and within walking distance of the station. We are truly sorry to learn about the unfortunate encounter with homeless individuals during your stay. While this is not something we can control, we understand how distressing it must have been. We're relieved to hear that a passerby stepped in to help, and we appreciate you sharing this part of your story. Thank you again for your feedback, and we hope to welcome you back to Radisson Blu Sheffield under more positive circumstances. Best regards, Vincenzo Fontanella Front Office Supervisor Radisson Blu Hotel, Sheffield

رد من مكان الإقامة: Hi, Thank you for your feedback. We sincerely apologise for the disruption caused by the fire alarm during your stay. We completely understand how frustrating it must have been, especially with an early start the next day. The alarm was triggered by another guest smoking in their room, and we are truly sorry for the inconvenience this caused you. Please know that we take the health and safety of all our guests very seriously. In line with global safety regulations, it is a requirement for all guests to evacuate the building whenever the fire alarm is activated, regardless of the circumstances. We appreciate your understanding, and we hope to welcome you back for a much more peaceful experience in the future. Best regards, Vincenzo Fontanella Front Office Supervisor Radisson Blu Hotel, Sheffield

رد من مكان الإقامة: Hi, Thank you for your feedback. We’re glad to hear that our convenient location, with a nearby supermarket and easy access to dining options, made your stay more comfortable. It's also great that the train station was so close by for your convenience. We hope to welcome you back to Radisson Blu Sheffield in the future! Best regards, Vincenzo Fontanella Front Office Supervisor Radisson Blu Hotel, Sheffield

رد من مكان الإقامة: Hi, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our great location opposite the City Hall, as well as the spacious room and in-room coffee machine. It’s also great to know that the convenience of nearby shops, the train station, and easy access to local attractions made your stay more enjoyable. We hope to welcome you back to Radisson Blu Sheffield for another fantastic experience soon! Best regards, Vincenzo Fontanella Front Office Supervisor Radisson Blu Hotel, Sheffield

رد من مكان الإقامة: Hi, Thank you for sharing your feedback. We’re pleased to hear that you found our location convenient and that the room size met your expectations. However, we are truly sorry to learn about the issues you encountered with hygiene and breakfast. This is certainly not the standard we aim to uphold, and we sincerely apologise for the hair you found in your scrambled eggs. Your comments will be addressed with our kitchen team to ensure we maintain the highest standards moving forward. Please feel free to reach out to our reception team directly so we can look to make amends and ensure a more comfortable stay for you in the future. Thank you again for bringing these issues to our attention. Best regards, Vincenzo Fontanella Front Office Supervisor Radisson Blu Hotel, Sheffield