Guest Reviews of Yunxi Executive Apartment (Shenzhen Shuibei Jewelry City Shuibei Subway Station Branch)
9.6/10
Excellent
900 review
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Verified reviews
Location9.6
Amenities9.5
Service9.7
Cleanliness9.6
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Positive reviews(884)
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Loved the night views(24)
Amazing natural light(14)
Awesome gym(12)
Negative reviews(16)
Liu Darren
Yunhai High-rise Big Bed Room (refrigerator+washing Machine)
Stayed in Mar 2025
Travel with friends
61 review
7.0/10
Posted on May 2, 2025
That’s so different from what we see in the ohoto, totally not the view with high rise sky, it’s only restaurant
Response from Property: 尊敬的客人,您好,很抱歉,這一次,我們沒能帶給您完美的入住體驗,希望下次我們可以繼續為您提供無微不至的服務和一應俱全的設施,滿足您在下榻期間的各方面需求。我們誠摯的希望,在不久的未來能夠與您在酒店再度相遇,以讓我們有機會為您奉上更加温馨備至的服務!
Yan_Li
Yunhai High-rise Big Bed Room (refrigerator+washing Machine)
Stayed in Feb 2025
Couples
1 review
4.5/10
Posted on Mar 16, 2025
They said they upgraded our room type, but we don't like to trouble others so we didn't change rooms. The room was quite dirty and dusty, especially the wash basin, but we could tolerate that. The balcony was not safe, as there was a corridor next to it and it was easy to step over it. Moreover, the balcony door could not be locked from the room! I felt very insecure the whole night, and there was a security chain clearly posted on the door saying "Please lock it". Where is the security chain? Besides, anyone can enter there, there is no security, and the lock on the door is broken! The bed was super hard and my waist hurt a lot. I couldn't sleep well the whole night. My waist hurt and I was worried 🙂
Original TextTranslated by Google
6/8
Response from Property: Dear guest: We are really sorry that we failed to make your stay comfortable. We feel extremely guilty about the problems you reported. Regarding the hygiene issue, it was a serious dereliction of duty on our part in cleaning work. We will immediately strengthen the training and management of cleaning staff, formulate stricter cleaning standards and inspection procedures, and ensure that the rooms are spotless, especially places like washbasins that are prone to dirt and grime, and we will focus on cleaning them later. Regarding safety, the issues you mentioned about the balcony and door lock made you worry all night long, and we feel really bad and guilty about it. The balcony door cannot be locked from the room, the anti-theft chain is missing, and the main door lock is damaged. These are safety hazards. We have arranged for maintenance technicians and will also install protective facilities on the balcony to prevent the risk of outsiders easily crossing over. But don't worry, this building has 24-hour patrols and no-blind-angle surveillance. The bed is too hard and affects your rest. I am very sorry that I cannot change your room type this time. If you plan to stay in the future, you can contact us directly to change at any time without any worries. We sincerely hope that you can give us another chance, and we will definitely let you see the changes through practical actions. If you have any other ideas, please feel free to contact us. We are online 24 hours a day and look forward to solving your problems.
Guest User
Yunhai High-rise Big Bed Room (refrigerator+washing Machine)