Hampton by Hilton Shenzhen Bao ' an Xin ' an

I was very satisfied with my stay at this hotel. The breakfast was great, and the staff were incredibly friendly and welcoming. A special mention goes to Carson at the front desk, who was exceptionally helpful and patiently answered all of our questions.

Provide all the kids stuff, big room and good service Nice breakfast Good location

I want to give special mention to Carson at the front desk. He was incredibly helpful, genuine, and friendly, helping us with our luggage to the room and directing us with parking, and he even gave a little gift for my son.

Best place. The lady name Yanne at reception very kind and help us with our needs, thank you

Taxi does not drive up to the main entrance, the gate is always close. Very inconvenient! Especially travel with elderly under heavy rain, poor weather condition. Breakfast is ok but over crowded.

The Hampton is opened on 5Dec and we stayed during its first month of operation, hence everything is new. The check in staff Yamie is not so friendly and gave us a lower tier room while an upgrade for our English speaking friend. That was not very nice. Hence we have to speak English to her to get a better treatment later on, a bit of an unfair treatment for being friendly as we purposely spoke mandarin to them initially. A support staff in the front desk called Yude Zhu (not sure if I catch the name right) was much more friendly with a good attitude on the contrary. Breakfast was standard but only until 10am; it was very packed during the weekend with lots of last minute comers fighting for food; a bit of a warzone with lots of Hong Kong people. The hot chicken soup noodle was a nice morning comfort food though. Nonetheless it was a blessing that a male staff with glasses (didn’t manage to recall his name !) was very attentive to offer help when I was arranging a takeaway coffee from the counter. Gym was small but not bad. Laundry room is convenient with 3 sets of washing machines and dryers. Slippers are fur lined and comfy in two colours for two guests to identify for themselves easily. Overall not a bad choice but the hotel is surrounded by a neighbourhood full of old residential buildings which looked a bit rundown; yet a large mall is within walking distance (7min) for easy access.