Shangri-La Shenzhen Hotel

I had a very good time here thanks to Concierge Stephen and Front Desk Team Ives and Witter. It was a very rough day and I lost my identity card and everything. As such I try to approach the FD to see if they could let me check in with my remaining identity proof and Ives gave me very useful suggestions and I was able to check in after reporting to the police. Stephen was very sweet he offered me his own cell phone to contact the police and patiently hearing my concerns and offering me snacks. He did everything he could to help and I appreciate that. Witter warmly greeted me upon check in and helped upgraded my room which also very sweet. I would definitely recommend my friends and family and I look forward to returning.

Hotel is a bit old but the renovation still in good condition. Location is good - near to train station Nearby have a lot delicious food Muay try the dim sum at this hotel which is super nice

The location is very good, but the service is lacking. For example, in the room, you can't find any information about where the gym, swimming pool (which floor it's on), kids' room, etc., are located. Also, there’s no comb, so you have to call every time, and there’s no tissue paper.

Another Fabulous stay, from start to finish. This hotel is becoming a second home in Shenzhen! It was not my first stay at the Shangri-La Luohu, and it will not be the last. I missed the pulse and liveliness of the marketplace at Shenzhen port, and the Shangri-La is perfectly located for an incredible stay. It’s a friendly place to stay with the warmest of welcomes. The Shangri-La reception team shared helpful suggestions on where to go and how to get there, suggestions that made a difference. The room standard has been consistent. The city view room was bright, with a comfortable bed and a spacious bathroom. The amenities are fantastic with a well-kept sauna and jacuzzi. I would like to extend a huge thank you to the team who were a pleasure to chat with and get to know. I hope the weekend brings you a lovely moment in your diverse neighbourhood :)

Location was excellent, only a min walk to MTR train station.  Near by have fast food restaurant.  Hotel was a bit old fashion, but in Shenzhen Lu Wu , it’s acceptable.  It’s rare , I paid in full at trip. Com and hotel charge me again + guarantee CNY $500 .    While check out they didn’t pay back the cny$ 500  to me

efficient helpful staff , very clean, could benefit from an update in places but overall a superb facility

Outstanding hotel, excellent location and service. Very convenient for anyone crossing into Hong Kong, and much cheaper (and better!) than any hotel there. Staff are polite, helpful and discreet. Rooms are spacious and comfortable, with nice views of the border station. Highly recommended.