Guest Reviews of JI Hotel (Shenzhen Nanyou Subway Station)
9.3/10
Very Good
655 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.2
Service9.4
Cleanliness9.4
Filter by:
Sort by:
All reviews(655)
Positive reviews(625)
Reviews with photos/video(66)
Easy to get around(77)
Friendly front desk staff(42)
Close to metro(23)
Perfect for business trips(20)
Convenient for shopping(15)
Average sound insulation(14)
Would stay again(12)
Tasty food(10)
Negative reviews(30)
YuCora
Double Room A
Stayed in Mar 2025
Couples
4 review
5.5/10
Posted on Apr 6, 2025
If you need to pay for the breakfast, it is not worth. They only provide a corner for us to have breakfast , the space is so small and not comfortable, the choice of food is so less. The space of the room is so small as well and very noisy at night.
Response from Property: Dear guest! Thank you very much for staying with us. We have marked the room area and bed size of the room type on the website. If you have any questions during your stay, please contact the front desk in time. We are very sorry for the inconvenience caused to you. We hope that we can give you a different experience next time. I wish you a happy life!
PIPAT
Double Room A
Stayed in Oct 2023
Solo travelers
3 review
9.0/10
Great
Posted on Feb 25, 2024
I like because near subway, food, shopping and near fashion center. Good. If I have opportunity to China again, here is first reserve.
Response from Property: The happiest moment for Xiaoji is meeting you. May time slow down, may old friends stay together, and with your company Xiaoji is no longer alone!
Guest User
Memory Foam Double Room
Stayed in Mar 2024
Couples
1 review
10.0/10
Outstanding
Posted on May 3, 2024
Good as usual
Response from Property: 你就是我心中的棉花糖,甜蜜的夢鄉~親愛的客官,能讓您為小店兒作出醬紫的評價,小季真是開森的不得了呢~等您下次再來深圳,小季還在這兒等着您哦
EllenWu
Double Room
Stayed in Apr 2025
Business travelers
4 review
6.0/10
Posted on May 23, 2025
The room attendants will greet you warmly.
Enough room space
The air conditioner is a bit loud
Then keep moving
Breakfast is not tasty, few choices
The Nanyou subway station is right in front of the hotel, very convenient
Original TextTranslated by Google
Response from Property: 小季最幸福的時刻就是與您相遇,願時光能緩,願故人不散,有您的陪伴小季不在孤單!
Guest User
Double Room
Stayed in Apr 2025
Family
3 review
5.5/10
Posted on May 5, 2025
The room is small, the location is OK, and it's convenient to go everywhere. On the last day of our stay, I woke up and found a cockroach on the floor. We were a little scared because we were with a 1.5-year-old child. Then the air conditioner was on and it was hot and cold at night.
Original TextTranslated by Google
Response from Property: Dear guests! Thank you for your support and trust in the hotel. We are deeply sorry to see your comments. If you have any questions during your stay, please contact our front desk in time. We will handle it for you as soon as possible. We are also happy to provide you with quality service. I hope you can see our progress when you come again. I wish you a happy life!
Guest User
Memory Foam Double Room
Stayed in Mar 2025
Business travelers
3 review
10.0/10
Outstanding
Posted on Apr 11, 2025
The location is excellent, the room is clean and tidy, there is no odor, the service is meticulous, and you feel at home. The humanized management is very considerate, and the takeaway delivered by the robot is very fast. It is the first choice every time I come to Nanyou. It is trustworthy.
Original TextTranslated by Google
Response from Property: The happiest moment for Xiaoji is meeting you. May time slow down, may old friends stay together, and with your company Xiaoji is no longer alone!
Guest User
Guestroom (2 Beds)
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 6, 2025
The hotel is right outside the subway station, which is very convenient for travel. The front desk service is very good and the hotel facilities are also great. I will choose to stay here next time.
Original TextTranslated by Google
Response from Property: The happiest moment for Xiaoji is meeting you. May time slow down, may old friends stay together, and with your company Xiaoji is no longer alone!
Happy01
Guestroom (2 Beds)
Stayed in Mar 2025
Travel with friends
32 review
9.0/10
Great
Posted on Apr 5, 2025
The location is very convenient. Opposite is Raffles Square, where you can find a wide variety of food. The double room has no windows and the windows in the room are fake. But you can see the diagonal opposite side, which is very strange and can't be closed.
Original TextTranslated by Google
Response from Property: Dear guests! Thank you for your support and trust in the hotel. We are deeply sorry to see your comments. If you have any questions during your stay, please contact our front desk in time. We will handle it for you as soon as possible. We are also happy to provide you with quality service. I hope you can see our progress when you come again. I wish you a happy life!
Guest User
Guestroom (2 Beds)
Stayed in Feb 2025
Family
4 review
10.0/10
Outstanding
Posted on Mar 26, 2025
The location is excellent, right next to the Nanyou MRT exit and across from Raffles Place. The room is clean and sanitary, the service is thoughtful, and I feel at home. Because I had to go out for business that day and it was inconvenient to bring my children, the front desk specially extended the check-out time for free, which was very warm. I will come again next time!
Original TextTranslated by Google
Response from Property: You are the marshmallow in my heart, the sweet dreamland~ Dear guest, I am so happy that you can give such a review of our shop~ I will be waiting for you here next time you come to Shenzhen
Guest User
Double Room
Stayed in Jan 2025
Couples
28 review
10.0/10
Outstanding
Posted on Feb 16, 2025
The room is clean and sanitary, with simple and comfortable decoration.
It is also very convenient to order takeout, as there are robots delivering the food.
The front desk was very friendly and the service was great.
I have stayed here many times and will come again~
Original TextTranslated by Google
Response from Property: You are the marshmallow in my heart, the sweet dreamland~ Dear guest, I am so happy that you can give such an evaluation of my shop~ I will be waiting for you here next time you come to Shenzhen
Guest User
Double Room A
Stayed in Dec 2024
Business travelers
1 review
10.0/10
Outstanding
Posted on Jan 12, 2025
The front desk and hotel service are very good! The location is ideal, there is a subway station right outside, and Raffles City is across the overpass. The hotel front desk also has luggage storage service, breakfast is also very rich, and the self-service laundry service is also very good! Highly recommended!
Original TextTranslated by Google
Response from Property: The happiest moment for Xiaoji is meeting you. May time slow down, may old friends stay together, and with your company Xiaoji is no longer alone!
Youyigexiaodao
Memory Foam Double Room
Stayed in Nov 2024
Family
45 review
10.0/10
Outstanding
Posted on Jan 8, 2025
It is just 20 meters away from the subway entrance, which is convenient for travel. The walking distance around is quite good for eating and shopping. It is the closest hotel to the subway and I am very satisfied with this choice. The room is not big, but it is also exquisite, with all-seasons standard configuration.
Original TextTranslated by Google
Response from Property: You are the marshmallow in my heart, the sweet dreamland~ Dear guest, I am so happy that you can give such an evaluation of my shop~ I will be waiting for you here next time you come to Shenzhen
Guest User
Double Room
Stayed in Nov 2024
Business travelers
5 review
10.0/10
Outstanding
Posted on Dec 18, 2024
The service at JI Hotel Shenzhen Nanyou Subway Station is very good! The hotel facilities and catering are also great, maintaining the consistent quality of the JI Hotel brand. The warm and caring service of the front desk staff left a deep impression on me. I will stay here when I come to Shenzhen in the future. It is well deserved and worth recommending!
Original TextTranslated by Google
Response from Property: You are the marshmallow in my heart, the sweet dreamland~ Dear guest, I am so happy that you can give such an evaluation of my shop~ I will be waiting for you here next time you come to Shenzhen
Cario
Guestroom (2 Beds)
Stayed in Mar 2025
Family
1 review
3.0/10
Posted on Apr 22, 2025
The hotel was fully booked on the day of check-out, so I had to change to another hotel. I forgot a set of sports shorts in a hurry, and I found it in the evening after checking into the new hotel. I called the front desk of the previous hotel, and they said they would follow up, but it would take the next working day. I called after noon the next day and they said they didn't find it, but I clearly remembered that I left it in the bathroom. I was very disappointed with the hotel's credibility! I will never choose to stay in this hotel again!
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!非常感謝您的入住,您的短袖和短褲確實是沒有在酒店裡,我們前台有很多聯繫不上的遺留物,如果有我們前台工作人員一定會第一時間聯繫您的,就算當時沒有聯繫上您我們也會幫忙保留在前台。給您造成不便,我們也非常愧疚,希望下次入住能夠給您不一樣的體驗,祝您生活愉快!
Guest User
Double Room
Stayed in Mar 2025
Business travelers
12 review
4.0/10
Posted on Apr 20, 2025
I have to complain. On the first day, they knocked on the door 3 times at 11 o'clock to ask if I wanted to clean the room. On the second day, they called again at 11 o'clock to ask if I wanted to extend my stay. I just wanted to take a nap... but then! My good mood was gone. It was terrible. This was the first time I encountered such a Four Seasons Hotel. And the toothpaste was already opened and they didn't replace it with a new one. I was really speechless. However, when I left, the front desk helped me return my power bank. This service was very considerate!
Original TextTranslated by Google
Response from Property: We are very sorry to bring you such a bad experience. We have made rectifications on knocking on the door to ask about cleaning and calling to ask about room extension. This is indeed not in line with our service standards. We will strengthen the training of our employees. It was also our negligence that the toothpaste was not replaced. We are very sorry.