The Plume of Feathers

服務非常周到 早餐也很不錯 可自選早餐口味 較豐富 花園超級棒 喜歡

We have recently stay in Family Room. To be honest for 2 nights including breakfast we thought that is quite reasonable price to pay as the Room was spacious. However need some TLC and good cleaning. Window in bedroom broken-can’t close properly, lots of cow webs on the lighting and also good dusting is needed.Bulbs need replacing on the side table in the Tv room too. Generally good and proper hover and cleaning would help . On the positive note the bed was very clean and comfortable. Bathroom needs repair/replace shower head as it was constantly moving around and hot water tub for bath is not working properly. Also shower wall needs attention-silicone sealer. Toilet seat needs good cleaning especially on the back seat -it was dirty with orange and brown stains on the silver screws. Breakfast was mix results tbh as on Sunday morning we had perfectly served Full English breakfast however on Monday-sausage was undercooked-was red inside and water too. When we call for service we received information that it was cure and good to eat and we said it was not cooked correctly. Instead of going back and forth service should just say simple apology and admit the mistake,it was unnecessary and unprofessional ,also the portion size was much smaller than they before and presentation could be better. Overall I think our stay wasn’t worth £250 for just 2 nights with all this issues which could be easily solved.

Second time we have stayed at The Plume travelling to/from Cornwall. It is a lovely, comfortable & homely hotel. However, the absolute bonus is their restaurant, the food (small plates/tapas) is excellent, as are the cocktails and wine list. It’s a shame it is not near our home as we would be very regular visitors!