Hampton Inn & Suites by Hilton Sherman

Quick, easy check in. Nice clean, comfortable room.

We stayed from April 16-19th. The room was clean, the bed was very comfortable but most of all the staff went above and beyond to insure our room was comfortable and we were happy. The gym was exceptional. We used the laundry which was clean. We will definitely stay there again with no reservations. We recommend this establishment to anyone. 5 stars

The gentleman on duty at the desk in late afternoon and evening needs customer service training. Every time you asked him a question his answer was he was new which I found out wasn’t true. We couldn’t find MSMBC on the TV and I asked who they used and he said he didn’t know. There was no Decaf coffee . I was told you can make it in your room. I called ahead to ask if they had low fat yogurt at breakfast and was told they did but didn’t. The hotel is fairly new and there was dirt in the hall. Who ever choice the chair for the room because it is extremely uncomfortable it’s very hard.

From check in to check out, a fantastic stay.

Pros: new, clean, pleasant neighborhood, no traffic noise. Friendly desk clerks and breakfast staff. Nice breakfast. Great comforter on bed. Easy internet, had to log in only once, not every day. Cons: stripped down for a Hampton. No easy chair, no floor lamp, no luggage rack in closet. Room was dark at night, inadequate lighting. Shower shampoo container empty. Thin walls—had to move away from noisy neighbor with loud TV. Room service only every other day and it consisted only of fresh towels and emptying of waste baskets, and they didn’t straighten the bed covers--room looked messy after they were done. TV reception very spotty—sound and screen died briefly every few minutes. The motel custodian could not fix our TV. $154 per night for two queen beds here seemed overpriced.

Paid more than $150 for 1 night and it is a new hotel with terrible people running it. Probably the worst experience of my life, will not be staying here ever again. Kim was probably holding this place together. And they had the audacity to charge me twice.