The Loft Executive Inn

CHEATS!! AVOID THIS HOTEL AT ALL COSTS. If ever I’ve felt cheated staying at any hotel property then hands down it’s this one. I booked premium room with balcony for Rs 6500 per day. The room has no view and all I can see is a plastic covered sheet below which is their restaurant. Totally different from the photos on Agoda. By actual standards this hotel doesn’t even qualify for a star rating. I had clearly selected 2 adults and 1 child in my booking but to my surprise the reception person tells me that children over 6 years are adult. Forced me to pay Rs 2688 extra for 2 days. I asked them what extra service does the child get and the reply I got was complimentary breakfast. Told them I’ll pay for his breakfast separately but they wouldn’t listen. The hotel management is so cheap that they have kept a list of items in the room which if you damage, break or is lost you have to pay exorbitant prices. I am attaching a photo of the same. Thanks to the management for ruining the first day of my trip. Really disappointed with Google how this place has a 4 star rating on your portal.

It was by far the worst hospitality service I have ever received . The restaurant staff does not deserve to serve the guests as I feel he is mentally unstable and unfit to work in hospitality sector. The breakfast spread was just 2 items apart from bread and 2 varieties of fruits on which flies were sitting as it was uncovered (this is nothing in exchange of what they are charging from us). The staff did not give water to our kids when they asked for it and asked to take it ourselves. As there was nothing my kid could eat , I asked them a number of times to make something else on order for the kids he bluntly said 'NO' (I was even ready to pay for it but he was too rigid in his words.) When i asked for butter in the room he said we would charge for it. Post all this we registered a complaint in the feedback form against him and we we were sitting on the breakfast table, the staff misbehaved with us and even raised his voice , we were only discussing amongst us and he eavesdropped and started arguing and even said ' KYA KAREGA'. We asked to call the owner or the manager and he started shouting 'wo shaam ko aayega ' Despite everything the hotel management of the restaurant did not apologize to us , Inexplicable agony and harassment when we were on a holiday. This is the perception of Shillong we carried back ***** with us.

Excellent house keeping. Neat and clean. I recently stayed at this hotel and had a wonderful experience. The room was spacious, clean, and well-appointed, with all the amenities I needed for a comfortable stay. Food is to good and tasty. I would like to appreciate all the team members of The Loft Executive Inn for phenomenal and quick service. Everyone is extremely polite and helpful. The only location i find a bit far from the centre point, Otherwise everything is perfect . Thank you so much for your service. We truly had a comfortable stay at your property. I would definitely stay here when I'll come next time !