Chails Hamlet

Worst decision to stay here! Worst decision to stay here! The decision to celebrate my New Year’s Eve at Chail’s Hamlet property proved to be a profoundly regrettable one. To begin with, the hospitality at check-in was shockingly substandard; not even a solitary glass of water was offered to us upon arrival, let alone the customary welcome drink that one might reasonably expect. Even the most modest accommodations extend the courtesy of drinking water after a taxing journey, yet this establishment failed to meet even that basic standard of service. I specifically selected the “Stone Room,” under the impression that it would offer a unique and distinguished experience. However, I was dismayed to discover that it was, in fact, the most undesirable lodging option available. Positioned directly adjacent to the reception area, the room affords no semblance of privacy whatsoever. The solitary window allows for unrestricted visibility, leaving one feeling perpetually exposed and uncomfortably self-conscious throughout their stay. Additionally, the final half-kilometer approach to the property is in a deplorable state, with a precariously narrow and treacherous road that is not for the faint-hearted. Prospective guests should exercise utmost caution when considering this location. Adding to the confusion, there was a complete lack of discernible dress code for the staff, rendering it nearly impossible to distinguish between employees and fellow guests. This chaotic oversight only compounded the disorganized and unprofessional atmosphere of the establishment. Ultimately, my experience at this property irrevocably marred the celebratory spirit of my New Year’s Eve. I strongly caution against booking the “Stone Room” or even entertaining the idea of staying here if privacy holds any value to you. Although I must acknowledge that the staff displayed kindness and humility in their attempts to rectify the situation, their efforts were, unfortunately, in vain. This ill-fated decision to book this property will remain a regrettable blemish on my holiday experience.

I booked cottage room for 1 day and for other day I booked premium room, though they have similar view from all the room category but I was not happy with the day 1 cottage as it was just next to the standard category room and on second day also I was given a corner room but after having a long discussion with mR singh he allowed another room Which was better than the corner room, reception team should be trained with better premium customer service skills because if guest is paying a good amount than they have right to expect a premium service. I was told in morning by the reception girl that I will be allotted 105 or 106 but I was given 102 room no and when I told reception manager he said you are mistaken we never advised 105 or 106 and they made me felt like I m lying and when I said i will review this thing so manager said no worries we cannot do anything and than I had to call Mr singh and he alloted another room Food is good, service is good, location is good, view is good I might go again but next time I expect a better room on the upper floor (for premium room category) and the center cottage room if booked for cottage category

Opting for Chail’s Hamlet during a recent trip to Chail proved to be a great choice! A group of twelve, we arrived at the resort around five o’clock on 28th May 2022 and headed back to Delhi on the morning of 31st May. The rooms here were comfortable with all the basic amenities. Each room had a balcony giving an expansive view of the surrounding hills and valley. The green lawn and several sit outs in the premises provided ample options to lounge around. A recreation room with some games including a table tennis table and comfortable sofas was perfect for the late morning and afternoon when the sun was high in the sky. The staff at Chail’s Hamlet deserves a very special mention. Kudos to them! Be it the front desk, housekeeping, room service, the restaurant or the kitchen, each and everyone was so extremely helpful and friendly. Always smiling and ever so polite. The slightest hiccup was attended to with exemplary promptness. We had all our meals at the resort. Breakfast on the house consisted of an elaborate spread! There was a variety of cuisines on offer à la carte: Chinese, Continental, Indian. The food was certainly soothing on the palate. The Indian cuisine was particularly good. A variety of fruit trees such as walnut, peach, pomegranate etc. in and around the resort further accentuated its pristine surroundings. Nice walking trails and for the not so adventurous the lush green lawn within the premises provide ample walking options!!! A couple of suggestions though. It would be real nice if lights are put ***** the ramp leading from the parking area to the dining space. Also, the steps going down from the parking to the rooms below require some repair and additional lighting! And a wee bit of cleaning of the area behind the rooms and between the resort boundary would make the already excellent view even more pleasing! All of us greatly enjoyed our stay here! Our heartfelt thanks to all at Chail’s Hamlet. Wish Amrit Pal Singh and his team all the best! Amita CHAUDHURI