مستخدم نزيل
11 يناير 2025
I recently stayed at this hotel in Galu Kufri with my family for a few nights, booking directly with the hotel. The location is excellent, positioned in the heart of Fagu and just 2 km from Kufri Adventure Park and Zoo, making it a convenient base for exploring the area. ### **Pros** - The hotel features beautiful, modern infrastructure with a lift for added convenience. - Proper heating is provided through AC, ensuring a cozy stay during cold weather. - A spacious terrace offers a wonderful spot to relax and enjoy the snowfall — a highlight for winter visitors. - The breakfast spread includes a good variety of options to cater to different preferences. ### **Cons** - Deluxe rooms are small, which may feel a bit cramped, especially for families or guests with extra luggage. - Room service staff require significant improvement in professionalism; the attitude was rude, and responsiveness was poor. - The kitchen service also needs attention. Food ordering and delivery were slow, and the overall experience could be better with improved efficiency and quality. ### **Conclusion** While the hotel’s prime location, beautiful infrastructure, and terrace views make it a charming choice, the service quality — particularly room service and kitchen operations — needs substantial improvement to offer a truly satisfying guest experience.
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