Mane Village Suites

We booked this hotel but when we arrived there was a problem with our reservation and they moved us to a sister hotel. We didn’t mind though. It was lovey and the staff were so kind to us the whole time. They even brought us back and forth if we wanted to use 2 different pools. The sister hotel was also 5 star and we loved it.

免費升級了房型，非常寬敞。早晨種類也很多，門口就有突突車，很方便，鹽水泳池也很好玩，服務員也很友好，玩的很開心。

We had booked 3 nights in this hotel as part of a 3 week trip. We booked based on the reviews and the amenities of the hotel. When we arrived, we were not given any information about the hotel, breakfast etc. On enquiring, we were told that no food or drinks were available at that time at all but we could go to 7/11 and bring food in. This is not the experience we wanted. We had an early start so stayed the night and planned to have lunch round the pool after a day and the temples. The room was large but mediocre and not particularly clean. Everything was very poor quality. The staff were uninterested, bordering on rude, which was not our experience anywhere else in Cambodia. Our tour guide picked us up at 5am and informed us our hotel provides breakfast boxes for early starts- we had not been informed. When we returned at 2pm, we asked about the pool bar and we’re told only breakfast was served and the did not have enough staff to provide any food or drinks, and again that we could go to 7/11. Our room had also no been cleaned, and when questioned, we were told we had to give permission before they could clean the room. We asked to speak to a manager to be told the manager lives in Phnom Penh and had never visited the hotel and the supervisor was not available. We decided to check out immediately and instead booked Angkor Village Hotel which was absolutely perfect, a warm and genuine welcome and the highest quality throughout. We have never had such a poor experience in a hotel and would advise anyone against booking there.