SIEM REAP RIVER VIEW RESIDENCE

We booked a double room with balcony + city view. When we checked in, they gave us a tiny room with a bed and bathroom. No balcony, no view. Different place than what we had booked. We complained, however no room in the layout we had booked through trip.com was available. So they gave us a different room which was slightly nicer. However the view was the wall of a seafood restaurant. And it was smaller than what we had booked. Place lacks organisation / management. Overheard multiple travellers complaining about the same thing at front desk. Still had a positive experience at the hotel. Staff was nice and helpful. Would probably stay again