Best Western Plus Silverdale Beach Hotel

Loved that the pool was heated. Also had a great breakfast and water view.

I made my reservations last year and requested a preference to not have my room tucked as close to the main building as possible as it would impede my stay. I called early in the week and established that request again. I check in today for one of the most expensive rooms offered and where do they put me… the very first room, as close as possible to the main building. I have a number of reasons why I requested to be down the wing further and what a slap in the face. A thousand dollar stay and they couldn’t meet the simplest accommodation. There was a time when I would recommend this hotel but after today and seeing the hotel in complete renovation as I arrived. I’m done with this place and will definitely consider other hotels over Best western as I travel. If you don’t care about your accommodation, this place might work for you. Personally, I work hard for my money and I do not find this acceptable in any way. Great way to start my vacation.

AC system was down. We were not informed of this situation when we checked in. Sweated to death in room while trying to sleep. Staff offered no compensation or compassion when I called front desk. Said nothing they could do. When I asked for compensation they refused. Also they had recently installed new liquid soap dispensers. These were very difficult to operate. Then to add to my misery, they charged me for an extra night. After complaining, they did reverse the charge, though as I write this review, it is still shown as a preliminary charge on my credit card - though this may be removed as time goes on.