Extended Stay America Suites - Los Angeles - Simi Valley

Dear Extended Stay Corporate Management, I’m writing to formally report an unacceptable experience I had at your Los Angeles Simi Valley (2498 Stearns Street, Simi Valley, California 93063, United States) property this morning July 16th 2025. Just before 11:00 AM, I called the front desk to request an extension. Due to a recent back injury, I’m wearing a back brace and am on doctor-prescribed medication, which makes it extremely difficult to move quickly. I was told I had to come downstairs before 1130 in person to extend While I was in the process of booking a one-month stay through Extended Stay’s corporate website, there was a knock at my door around 11:30 AM. When I opened the door, I tried to show the front desk manager the confirmation I had just completed seconds earlier—proving I had already secured a 31 day, month-long booking. ( She responded, “I don’t care. You’re no longer welcome here,” and told me I had five minutes to leave. When I asked for an explanation or suggested checking out and returning later, She dismissed me with a condescending tone, stating I had 15 minutes to leave, and carried herself in a way that made it clear she felt superior and unconcerned with treating guests respectfully. This behavior was not only unprofessional—it was completely unacceptable, especially given my health condition and my respectful attempt to resolve the situation. I believe the real issue may stem from me booking online rather than through the front desk, where rates are higher and staff men meets Matt be credited for the booking. Regardless, I’ve stayed at this hotel for two months on a daily rate, paying in full each time, and have never caused any problems or requested special treatment. Despite my physical limitations, I was forced to pack and remove all of my belongings immediately—multiple boxes that I had to carry downstairs while wearing a back brace. I have photos documenting the move. Additionally, I had spotted a roach in the room the night before, which I initially chose not to report—but now feel it’s important to include. On top of that, the washer machines ate up two of my laundry loads, each worth approximately $4.75. When I asked the front desk for assistance, I was told they would “note it down,” but I have yet to receive any follow-up or refund. I want to emphasize that this hotel is extremely convenient for me, as I own and operate a business located on the same property. In fact, we often deal with shared concerns, including guests parking in my business’s designated spaces and occasional issues from hotel overflow and certain unruly clientele. Despite these challenges, I’ve been supportive of the hotel and its staff. I even told several team members that I was genuinely happy to have them next door and looked forward to having my shop serve as their “break room,” so to speak. They were welcome any time, and I had even planned to offer free items and create exclusive promotions for hotel guests as a gesture of

Honestly this place was the worst hotel I’ve ever stayed at. Was there for a week while I worked nights in the city and would come back to the hotel every night to it being locked. Even using the key card reader and it lighting green the doors wouldn’t unlock and everytime I brought it up to staff they just acted like I was crazy and ignored it. They threatened to have my truck toes twice for expired registration tags (they were up to date) the toilet clogged everytime I used it. The staff were rude and completely unhelpful. Half the keys they gave me didn’t work or would stop working suddenly so I got locked out of my room multiple times. And they called me in the middle of my night (8am) I worked nights and got off work at 5am so I had just gotten to sleep and told me I had ten minutes to come to the front desk to pay or they would kick me out of my room. They told me when I checked in I’d pay every Friday and they changed it to Wednesday and never told me anything then tried to blame me for missing the pay day. The place smells like fish food and something rotten and nothing works right. I have never written a review for a place in my life but my time here was so bad I actually took the time to write this. I cannot emphasize this enough people, do not stay at this hotel. It’s a waste of good money. You’d get better service at a motel 6

Jazyleen, Melanie, Jake, and Randy were always there to help us with any questions we may have had and made our stay enjoyable and comfortable. The space was quiet and clean, and we always had a great night sleep. All in all they made our transition to California wonderful.

I was a victim of a malicious attack by a former gf that ran through the corridor screaming and pounding on doors while I wasn't even at the hotel at the moment yet they banned me with no due process or even informing of the incident.

Hallway and room smelled bad.

Would not recommend The room smelled and it was not the cleanest. They also only clean rooms every 14 days. It's too bad that people don't take pride in cleaning