Pullman Singapore Orchard

一切還不錯，卻記別貪方便穿着酒店的鞋去吃早餐。不給進。

The hotel is small in size, more like a boutique hotel than a typical 5-star hotel. The size of the room is smaller than expected and the toilet is very small. The hotel staff provide standard service but they fail to take one more step to help. For example, there was an uncertainty about a restaurant booking and I asked them to help confirm restaurant booking, the front desk person told me to call the restaurant myself. It was upon my request that he promised to call. When he failed to contact the restaurant, they told me to book online again. This kind of service never happened to the 5-star hotels I visited before. The guest relation staff was sweet to get ready a cake for my husband’s birthday but it was placed in the room two days before his birthday… another example- I called the night before check out to ask if we could be offered a late check out and were told that it was not possible because the hotel was fully booked for our room type the day after. However, we received a WhatsApp message the next morning about requesting late check pot should we find there a need to do so. I would imagine it was a standard message sent by hotel but if the hotel really pledges to provide equally good service like other 5-star hotels then they just take care of all these details. My last appointment was when I collected my luggage to head for airport. My hand carry luggage was wet and I asked for some napkins to dry it. When I was done, I asked one of the front desk staff to help dispose of the napkins. I did tell her that I used it for drying my hand carry luggage and she toon it with a disgusted look on her face and immediately sanitized her hands in front of us. This indeed gave me a bad feeling as I could sense her reluctance in doing the task. I would say it’s not as an enjoyable stay as the other hotels I had stayed in Singapore before.

하우스키퍼가 벨을 누른 뒤 내가 문을 열지 않았음에도 마스터키를 사용해 허락 없이 객실에 들어왔음 당황한 모습으로 “에어컨 온도 괜찮냐”는 말도 안 되는 이유를 댐. 객실 온도는 룸 안에서 투숙객이 스스로 조절할 수 있음. 로비 직원이 사과하며 조치를 취하겠다 했지만, 이후 어떤 조치가 있었는지는 실제로 알 수 없었고 찝찝한 상태로 2박을 더 머무름. 5성급 호텔에서 기본적인 프라이버시와 보안조차 지켜지지 않는 점이 이해가 안됩니다. 한국인들 도망치세요… 이 가격이면 더 좋은 곳 많다고 생각듭니다 그닥 깨끗하지도 않았음… 단 한가지 좋았던 점-호텔 위치 A housekeeper entered my room without permission by using a master key, even though I didn’t open the door after they rang the bell. The excuse was to “check the air conditioning,” which makes no sense. The front desk apologized and promised action, but I was never informed of what was done, and I had to spend the next two nights feeling uneasy. Privacy and security should be the most basic standards of a five-star hotel, but this hotel failed to provide them.

Location is perfect. But the room doesn't seems to be so 'pullman' concept. The bathroom is very small. Room is ok.

服務態度好

服務很好，值得一説的是，我們在酒店遺落了一 條水晶手串，酒店很有耐心的溝通，並將手手串寄出，十分感謝