Mandai Rainforest Resort by Banyan Tree

What a shocking stay. Supposedly new property but so many things that did not work. The phone in the room didn't work so we had to go down to concierge every time we needed something. The TV and the water dispenser in the room also didn't work. The room is clean and nice but I am still so mad I pad 5 star price for aged 4 star or even 3star infrastructure. F&B option is so limited around the hotel and grab delivery would cost you 7-10 bucks per trip given remote location. The pool is so tiny and dirty. Overall not a satisfying stay.

If you're looking to unwind and soak up some natural beauty, this resort is the perfect place. Made a last minute booking for my sister’s birthday and requested a simple decoration setup. Even though it was a last minute request, they manage to accommodate my request. We were planning to go to bird paradise so the location was perfect. There’s even a free shuttle going to bird paradise and the zoo, night safari and river wonder are just walking distance from the resort as well. We will definitely come back to try their famous Tree House to celebrate my Birthday this year. Overall we had a nice stay. I just hope next time housekeeping will focus more on thorough cleaning as some areas were dusty and we had a toddler with us.

其實這裏位置、環境和員工都很好啦… 然而空調限制最低衹能設定成24攝氏度，大熱天的，實際能有25、26攝氏度都阿彌陀佛了。我知道它“環保”想讓我們開風扇，但風扇掛在屋頂對着躺在床上的人直吹，就算開到最小檔，吹一晚上，麪都要僵掉。手腳在被子裏熱，伸出被子會被立刻吹得冷冰冰！還有那空調控制面板，比我巴掌還大，怎麼按都關不掉，亮一晚上！我整晚沒睡！ 還有，床架大於床墊而且床腳突出，我一進門脱掉鞋子在床邊走就撞上去了，腳趾立馬掛彩，好在骨頭沒事… 反正我不會再來了，寫這些是給後來者借鑒了…