مراجعاتMandai Rainforest Resort by Banyan Tree

رد من مكان الإقامة: Dear Valued Guest,Thank you for taking the time to share your feedback. I’m glad to hear you enjoyed the room environment, though I’m truly sorry that the presence of mosquitoes impacted your comfort. Being located in the heart of the rainforest, we do occasionally encounter such challenges, but I fully understand how inconvenient and uncomfortable this must have been for you.Your suggestion for enhanced anti-mosquito measures is much appreciated. We are currently exploring additional solutions to minimize this issue and will also ensure repellents are readily available for our guests’ convenience.We hope to have the chance to welcome you back and provide you with a more seamless experience next time.Warm regards,Glen CookGeneral Manager

رد من مكان الإقامة: Dear Guest,Thank you for your kind review. We’re delighted you enjoyed the wide selection at breakfast, especially the freshly squeezed juices and laksa, as well as the cleanliness of our hotel and the friendliness of our service team.We’re glad you had the chance to experience our pools — the Treehouse pool is indeed reserved for Treehouse guests, while all other guests may enjoy our main infinity pool. We hope both offered a relaxing setting during your stay.We look forward to welcoming you back for another memorable visit soon.Warm regards,Glen CookGeneral Manager

رد من مكان الإقامة: Dear Vimala Devi,Thank you for your kind words. We’re delighted you found our resort a nice place for family gatherings, and we look forward to welcoming you and your loved ones back soon.Warm regards,Glen CookGeneral Manager

رد من مكان الإقامة: Dear Guest,Thank you for your kind words! We’re delighted you enjoyed your stay with us and look forward to welcoming you back to Mandai Rainforest Resort again soon.Warm regards,Glen CookGeneral Manager

رد من مكان الإقامة: Dear beebeblee,Thank you for sharing such a detailed review of your stay. We’re glad to know you appreciated our location, room quality, and breakfast offerings. At the same time, I sincerely apologize for the inconvenience you faced with the power outage and the challenges during the room change. Your feedback on our maintenance response and emergency handling is very valuable, and we are working closely with our engineering and service teams to strengthen these processes to ensure our guests have a seamless experience.We appreciate your recommendation and hope to have the opportunity to welcome you back for a smoother and more enjoyable stay.Warm regards,Glen CookGeneral Manager

رد من مكان الإقامة: Dear Guest,Thank you for your kind words and for highlighting our convenient location within the Mandai Wildlife Reserve. We’re delighted to know you enjoyed your stay and appreciated the eco-sustainable design of Mandai Rainforest Resort. It’s wonderful to hear that our proximity to the Zoo, Night Safari, River Wonders, and Bird Paradise made your visit even more memorable.We hope to welcome you back soon for more rainforest adventures!Warm regards,Glen CookGeneral Manager

رد من مكان الإقامة: Dear Michelvis,Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our environment, service, and unique zoo breakfast experience. We also appreciate your comments regarding bottled water. As part of our sustainability efforts, we have chosen to provide filtered drinking water in reusable glass bottles instead of single-use plastics, though we understand this may take some getting used to.Your feedback is valuable as we continue to balance guest convenience with our commitment to protecting the environment. We hope to welcome you back again soon.Warm regards,Glen CookGeneral Manager

رد من مكان الإقامة: Dear Guest,Thank you for your kind words! We’re glad you had a very good and cool experience with us. We look forward to welcoming you back soon.Warm regards,Glen CookGeneral Manager

رد من مكان الإقامة: Dear Guest,Thank you for your wonderful feedback! We’re thrilled to hear that you found your stay worth visiting again and again. We look forward to welcoming you back soon!Warm regards,Glen CookGeneral Manager

رد من مكان الإقامة: Dear Guest,We’re thrilled to hear that your stay exceeded expectations and that you enjoyed the unique rainforest setting, spacious room, and convenient access to the nearby wildlife parks. It’s wonderful that our front desk team made such a positive impression and that the little touches in the room, like the kettle, added to your experience.Thank you for choosing Mandai Rainforest Resort — we look forward to welcoming you back for more memorable moments surrounded by nature.Warm regards,Glen CookGeneral Manager

رد من مكان الإقامة: Dear Guest,Thank you for your kind words about our Chinese-speaking team members — we’re delighted they made your stay more comfortable. While we note your comparison with other Banyan Tree properties, we’re glad you found our resort to be a good choice in Singapore with the unique convenience of being within walking distance to the Night Safari, River Wonders, and the Zoo.We truly appreciate your feedback and look forward to welcoming you back for another stay surrounded by nature.Warm regards,Glen CookGeneral Manager

رد من مكان الإقامة: Dear tingting9669,Thank you for sharing your experience with us. We’re so glad to know the kids had a lot of fun during their stay, and that our close walking access to the zoo made things more convenient for your family. We look forward to welcoming you back for more adventures soon!If you could also share your review on Google Reviews, it would mean so much to us.Warm regards,Glen CookGeneral Manager