Raffles Sentosa Singapore

The villa is simply awesome, our private butler was great as well. Laksa was the most yummy one which i have tasted. Every staff is amazing. However we encountered some minor issues with the lightings in the room. Overall a great villa and we will be back!

I rarely give negative reviews but the service at Raffles Sentosa was shocking. Extremely rude hotel lobby doorman, getting honked by a hotel staff driving a buggy when we were walking on the buggy/walking path within the hotel premises, the hotel refusing to bring more champagne and wine glasses for our visitors within visiting hours (because we are only entitled to 2 per registered guest), numerous buggy drivers driving right by us as we navigated the hotel promise on foot as the signs are extremely misleading. The villa itself is nice and new although the design can be a little inconvenient due to the distance from the sink (in a separate living quarter) to the living room. The pool is poorly designed so the water comes out more than a metre from the edge of the pool so keep your shoes far away. My groups of friends and I are in our 20s, going on 30 and we were there to celebrate one of us getting engaged. Overall the sense we got is that their treatment of hotel guests is unequal and unfortunately seems to be the kind of venue which sizes up its guest. Absolutely not worth the price and leagues below neighbouring options like Capella. We’ll definitely be headed back to Capella for the next engagement party that’s for sure.

Always great to be back at the Raffles Sentosa. The privacy of the villas are unmatched. It's great to experience the best of both worlds - the Butler, service of the raffles brand and the Tranquility and nature of Sentosa Island. Since I came last time, the in-villa dining options have increased significantly and the breakfast was extremely enjoyable. Looking forward to coming back again when I'm in Singapore for work. 

我們是4月20號到22號住店的。定的是兩個房的那種別墅房，帶泳池的。我們下了飛機就直奔酒店。到了前台就辦理入住。一進到房間，也挺滿心期待的。但是後來的1系列問題，實在是非常不愉快的經歷。首先第一天進房間，天花就漏水了。之後就換房間。搬來搬去也挺折騰的。也浪費了時間。還有他們的道路非常不合理。那電瓶車根本掉不了頭，或者一個大的彎也過不去的。早餐也是一言難盡。還有更噁心的。就是我們22號退房。把我們已經在平台上付的房費，再次刷多一次信用卡。這也就算了。現在經歷了十幾天了。對方還是不聞不問。我也直接找了他們。每次都説要等。刷我的卡1秒鐘。退錢不知道去哪了。一大堆的手續。而且不主動跟我們説。這是我做過最差最差的酒店。沒有之一。絕對配不上兩三萬塊錢一晚的房價。

萊佛士做不了resort。 第一: 大名鼎鼎的管家服務，管家從入住到退房都沒有通過我們的whatsapp，而且衹引我們到房間見到一次（笑死，嘲笑的笑）。 第二: 第一晚打電話才拖拖拉拉來鋪夜床，垃圾也不收拾，第二晚壓根不來鋪夜床（連萬豪的edition都鋪夜床，我真要笑死） 第三: 很多服務員裝聾哈哈哈，早餐我説avocado on the sides，然後根本不給（我也是習慣了） 第四: 那個最開始的管家順幫我們問tea ceremony，後面也沒反饋，裝失憶哈哈哈！ 第五: 最搞笑的是退房前我們已經給前台打過電話，讓電瓶車來接我們，然後我到了reception她才安排人去數我們minibar吃了多少，我真的是坐在那裡等她那邊的服務員數好😂從沒試過這樣，我真的要笑死，so rude。 然後她還問我感覺怎麼樣，我講了一下管家和夜床的事，但是沒有説早餐太垃圾，很多facilities和餐廳都不開放，fire alarm誤響兩三次這些。我就很委婉的説: 我知道你們新開。 結果這個女經理和我説: 很抱歉，as you know，我們新開，還是歡迎你再來。 就很搞笑，我安慰你，給你客氣，不代表你給你自己理由就是合理的。 我笑死，然後再也不來哈哈哈。 服務：很強勢

非常值得推薦，房間沒有任何異味，裝修簡潔時尚，是我喜歡的酒店風了