مراجعاتFragrance Hotel - Rose

رد من مكان الإقامة: Dear John,Thank you for sharing your experience with us.We are sorry that your stay did not meet your expectations. As a no-frills budget hotel, our goal is to provide affordable and comfortable accommodation with essential amenities. Regarding the room looking different from the images on the booking platform, please be assured that two buildings form the same hotel, but as they have undergone renovations at different times, resulting in some variation in design and decor. We apologise for any confusion caused and will ensure that our front desk provides clearer information during check-in.Our hotel maintains a regular and stringent routine of housekeeping management and the rooms are inspected before assigning them to our guests. Please accept our sincere apologies for being unable to meet your expectations for housekeeping. Our housekeeping supervisor has received your feedback and are working hard to ensure our housekeeping services meets our very high standards for our guests' benefit.The shower is working and unlimited hot water is available in the room, you just need to switch on the the heater via a switch just outside the bathroom. We apologise if our responses in the past reviews gave the wrong impression. Our intent is to provide context about room sizes in cities like Singapore, where space is generally more compact compared to other destinations. We wish to clarify that the cost of living or space constraints shuld not affect cleanliness, amenities or the accurancy of our photos.Our team aims to provide friendly and efficient service to all guests, however, despite our best efforts, we regret that we are unable to meet your very high standards and respect your opinion that it is better for you to choose something else.We wish you a pleasant holiday in Singapore.Regards,JanetGuest Experience Executive