لضمان مصداقية التقييمات المعروضة، نحن لا نحسب ببساطة المتوسط. بدلا من ذلك، نستخدم حسابات علمية تأخذ بعين الاعتبار مصداقية التقييمات وحداثة تجربة الضيف لتحديد التقييم النهائي.
التقييمات الموثوقة
الموقع9.2
المرافق8.4
الخدمة9.1
النظافة8.9
ChingEe
غرفة سنجل مريحة
تم التسجيل الوصول فبراير 2025
مسافرون منفردون
1 تقييم
10/10
متميز
تم النشر في 5 مايو 2025
Room was very clean, receptionist service was good and personalise. Entire hotel comes with very nice aroma smell, mood uplifting. Hotel is just located next to MRT station, very convenient to commute, as well as the Bars Alley, easy to get food and drinks while late. Breakfast choices at the surrounding F&B outlets taste great. Will definitely be back again for next visit.
ترجمة
رد من مكان الإقامة: Dear Ms. ChingEe,Thank you for taking time to share your feedback following your recent stay with us. It was a true pleasure to read that you have enjoyed your stay at AMOY Hotel, where every Journey is an Experience, as we continuously strive to provide an expansive personalized experience & improving along with each invaluable feedback.Your kind words to our team are truly appreciated and will be of motivation to us as we continuously strive to ensure a unique Journey through personalized Homegrown World-class Hospitality.We would be delighted to welcome you back whenever your travels brings you back to Singapore.Warmest Regards,Jay AngSenior Guest Service Executive
مستخدم نزيل
غرفة سنجل مريحة
تم التسجيل الوصول نوفمبر 2024
مسافرون منفردون
2 تقييم
10/10
متميز
تم النشر في 30 ديسمبر 2024
Amoy Hotel is a gem in the heart of Singapore! The location is fantastic, with easy access to major attractions and public transport. The unique heritage charm, combined with modern comforts, made our stay truly memorable. The staff were attentive and welcoming, adding a personal touch to the experience. Highly recommend for anyone looking for a cozy and well-situated hotel!
ترجمة
رد من مكان الإقامة: Dear Guest User,Thank you for taking the time to share your most excellent recommendation and ratings of our hotel through this platform! It is an honour to have met your expectations during your stay with us.We are thrilled our efforts to conserve and honour our beautifully historic building by way of carefully designed spaces and amenities showcasing our richly unique heritage (and wonderfully captured in your photos) did not escape your keen eye! Indeed, our guests' comforts and convenience are of utmost importance, and we are delighted you enjoyed an all-encompassing AMOY Experience through personalized Homegrown World-Class hospitality rendered by our team of AMOY Ambassadors. We are truly heartened and thank you for your kind compliments that will serve as great encouragement to us all!We most certainly look forward to welcoming you back for another memorable stay at AMOY, where Every Journey is an Experience. Please do not hesitate to reach out should you require future assistance, and 'till then, wishing you safe travels!Warmest Regards,Letitia TanFront Office Manager
مستخدم نزيل
غرفة فخمة
تم التسجيل الوصول نوفمبر 2024
العائلات
7 تقييم
2.0/10
تم النشر في 11 ديسمبر 2024
I booked two rooms at the hotel and arrived at 8 a.m. to check in. The female staff at the front desk informed me that, because it was before the official 3 p.m. check-in time, the rooms were ready but I would need to pay an additional fee for early check-in. Understanding the policy, I opted to store my luggage instead and returned at 3 p.m. to retrieve my room cards.
However, when I entered the rooms, I was shocked to find that they were windowless—dark, damp, and completely different from what was advertised during the booking process, which promised rooms with windows. At 3:20 p.m., I went back to the front desk to request a room change. The receptionist first asked whether the room had already been used and then, after checking for about a minute, claimed that all double rooms with windows were fully booked. She added that only the single room could be switched to one with a window.
Unsatisfied, I contacted the booking agent. Surprisingly, not long after, the same staff member came to inform me that someone had “coincidentally” canceled a room with a window and we could now change rooms. What a convenient turn of events!
This experience highlights the poor service and lack of respect for customers at this hotel. It seems that unless you push the issue, the staff will assign you the worst rooms available, smiling while giving substandard service. This behavior is unacceptable and deeply disappointing.
In terms of the environment, this hotel can hardly be considered a proper standalone establishment. It feels more like an extended passageway. Behind the hotel is a busy food street, with countless people passing through every day, creating a noisy and chaotic atmosphere. The elevators and hallways are narrow and outdated, adding to the overall discomfort.
The only redeeming feature is its proximity to the metro station. However, apart from this, there’s nothing else worth recommending. The environment and service quality fall far short of expectations, making it a truly disappointing experience.
ترجمة
رد من مكان الإقامة: Dear Guest User,Thank you for taking the time to share your review through this platform. This is extremely important to us as we continuously strive to improve with each valuable feedback.We are disappointed to learn of your recent less-than-satisfactory experience with us. In our efforts to conserve our beautifully historic building, this allows each of our guests’ hallways and rooms its own distinct configuration, without compromising its original structure. This would mean we do have some rooms that do not have windows, however it is to some of our guests’ preference for a quieter, soundproof room. We sincerely apologize that we fell short of expectations in this instance. I understand that once it had been expressed that the room was not to your liking, our colleagues had offered a room change and were initially politely declined, however later allowed to turn the situation around as soon as possible by assisting with the new rooms. We deeply regret to learn of any miscommunication and would be honoured to be granted another opportunity to host you better back at AMOY.Please do not hesitate to reach out should you require further clarification or future assistance. ‘Till then, wishing you safe travels!Warmest Regards,Letitia TanFront Office Manager
Dazel
غرفة سنجل مريحة
تم التسجيل الوصول نوفمبر 2024
مسافرون منفردون
63 تقييم
10/10
متميز
تم النشر في 8 ديسمبر 2024
Third time at AMOY Hotel and they impressed again with great service from Miza and Jay. Room is cosy, clean and comfortable, and I love the welcome tea, complimentary minibar and breakfast options.
ترجمة
رد من مكان الإقامة: Dear Dazel,Thank you for taking the time to share your most excellent review and photos of our hotel through this platform! It is an honour to have met your expectations during your stay with us once again.We are thrilled our efforts to conserve and honour our beautifully historic building by way of carefully designed spaces and amenities (such as our special in-house tea blend 'Memoirs of AMOY') showcasing our richly unique heritage did not go unnoticed by your fine self! Our guests' comforts and convenience are of utmost importance, and we are delighted you enjoyed an all-encompassing AMOY Experience, particularly through our room's furnishings/fittings, cleanliness, complimentary in-room dining, and breakfast variety from our 2 partners. Our colleagues, Miza and Jay thank you for the special mentions. Indeed, we are proud of our AMOY Ambassadors, who work tirelessly to ensure a unique Journey through personalized Homegrown World-Class hospitality for all who walk through our notable doors. We are truly heartened and thank you for your kind compliments that will serve as great encouragement to us all!Your AMOY family most certainly look forward to welcoming you back for a reunion at AMOY, where Every Journey is an Experience. Please do not hesitate to reach out should you require future assistance, and 'till then, wishing you safe travels!Warmest Regards,Letitia TanFront Office Manager
رد من مكان الإقامة: Dear Dayushanjingqugongsunlong,Thank you for taking the time to share your most excellent review and photos of our hotel through this platform!We are thrilled our efforts to conserve and honour our beautifully historic building by way of carefully designed spaces/amenities showcasing our richly unique heritage did not escape your keen eye! Our guests' comforts are of utmost importance, and we are thrilled you enjoyed an all-encompassing AMOY experience. We are heartened and thank you for your kind compliments, as this will serve as great encouragement to us all!We most certainly look forward to welcoming you back for another memorable stay at AMOY, where Every Journey is an Experience. Please do not hesitate to reach out should you require future assistance, and 'till then, wishing you safe travels!Warmest Regards,Letitia TanFront Office Manager
رد من مكان الإقامة: Dear Dominoes,Thank you for taking the time to share your most excellent rating and review of our hotel through this platform! It is truly an honour to meet your expectations during your stay with us.We are thrilled our efforts to conserve and honour our beautifully historic building through carefully designed spaces and amenities showcasing our richly unique heritage did not escape your keen eye! Our guests' comforts and convenience are of utmost priority, and we are delighted you enjoyed an all-encompassing AMOY experience through our accessible location, breakfast variety from our 2 partners, room's cleanliness, furniture/fittings, and personalized Homegrown World-Class hospitality rendered by our team of AMOY Ambassadors. We are heartened and thank you for your kind compliments, as this will serve as great compliments to us all!We most certainly look forward to welcoming you back for another memorable stay at AMOY, where Every Journey is an Experience. Please feel free to reach out should you require future assistance, and 'till then, wishing you safe travels!Warmest Regards,Letitia TanFront Office Manager
رد من مكان الإقامة: Dear Guest User,Thank you for taking the time to share your wonderful review and rating of our hotel through this platform!Our guests' comforts and convenience are of utmost importance to us and we are thrilled you enjoyed our accessible location, breakfast variety from our 2 partners, and complimentary in-room amenities. Additionally, it is with the conservation of our beautifully historic building that allows each of the guest hallways and rooms its own distinct configuration without compromising its original structure. We are pleased to assure you that bigger rooms are available under the Deluxe category.We most certainly look forward to welcoming you back for another memorable stay at AMOY, where Every Journey is an Experience. Please do not hesitate to reach out should you require future assistance, and 'till then, wishing you safe travels!Warmest Regards,Letitia TanFront Office Manager
مستخدم نزيل
غرفة سنجل مريحة
تم التسجيل الوصول مايو 2024
مسافرون لغرض العمل
2 تقييم
10/10
متميز
تم النشر في 5 أغسطس 2024
房間整潔,古色古香,功能齊全,交通方便,早餐味道很好!
ترجمة
رد من مكان الإقامة: Dear Guest User,Thank you for taking the time to share your wonderful review and rating of our hotel through this platform!We are thrilled our efforts to conserve and honour our beautifully historic building through carefully designed spaces and amenities showcasing our richly unique heritage did not escape your keen eye (and so wonderfully captured in your photos)! Our guests' comforts are of utmost importance to us and we are thrilled you enjoyed an all-encompassing AMOY experience, particularly through our accessible location and room's furnishings/fittings. We are heartened and thank you for your kind compliments, as this will serve as great encouragement to us all!We most certainly look forward to welcoming you back for another memorable stay at AMOY, where Every Journey is an Experience. Please do not hesitate to reach out should you require future assistance, and 'till then, wishing you safe travels!Warmest Regards,Letitia TanFront Office Manager
explorer_96
غرفة سنجل مريحة
تم التسجيل الوصول مايو 2024
مسافرون منفردون
9 تقييم
9.5/10
مميز
تم النشر في 16 يونيو 2024
This is my second time here and I love the cosy boutique rooms, as well as the fact that they have plenty of solo rooms for single travelers. The service was amazing as well, as every staff was friendly, polite and thoughtful.
ترجمة
رد من مكان الإقامة: Dear explorer_96,Thank you for taking the time to share your review and photos through this platform! This is important to us as we continuously strive to provide an all-encompassing AMOY experience with each valuable feedback, improving in the areas where we fell short of full marks.Our guests' comforts and convenience are of utmost importance to us and we are thrilled you enjoyed an all-encompassing AMOY experience through our accessible location, carefully designed spaces and amenities showcasing our richly unique heritage and personalized Homegrown World-Class hospitality rendered by our team of AMOY Ambassadors. We are heartened and thank you for your kind compliments, as this will serve as great encouragement to us all!We most certainly look forward to welcoming you back for another memorable stay at AMOY, where Every Journey is an Experience. Please do not hesitate to reach out should you require future assistance, and 'till then, wishing you safe travels!Warmest Regards,Letitia TanFront Office Manager
رد من مكان الإقامة: Dear Guest User,Thank you for taking the time to share your most excellent review and photos through this platform! It is truly an honour to have met your high expectations and come highly rated in all categories by your good self.Our guests' comforts and convenience are of utmost importance to us and we are thrilled you enjoyed an all-encompassing AMOY experience through our accessible location, room's furnishings, breakfast variety from our 2 partners, carefully designed spaces showcasing our richly unique heritage and personalized Homegrown World-Class hospitality rendered by our team of AMOY Ambassadors. We are heartened and thank you for your kind compliments, as this will serve as great encouragement to us all!We most certainly look forward to welcoming you back for another memorable stay at AMOY, where Every Journey is an Experience. Please do not hesitate to reach out should you require future assistance, and 'till then, wishing you safe travels!Warmest Regards,Letitia TanFront Office Manager