لضمان مصداقية التقييمات المعروضة، نحن لا نحسب ببساطة المتوسط. بدلا من ذلك، نستخدم حسابات علمية تأخذ بعين الاعتبار مصداقية التقييمات وحداثة تجربة الضيف لتحديد التقييم النهائي.
التقييمات الموثوقة
الموقع8.0
المرافق6.4
الخدمة6.7
النظافة6.7
Chin Soon
غرفة مزدوجة قياسية
تم التسجيل الوصول أبريل 2025
الأزواج
83 تقييم
6.0/10
تم النشر في 30 مايو 2025
Same, but this time the room assigned is not nice. So noisy with poor sound isolation
ترجمة
رد من مكان الإقامة: Dear GuestThank you for your continued support and for sharing your recent experience with us. We’re pleased to know you still find our location convenient and suitable for solo budget travelers.We’re truly sorry to hear that the room assigned this time did not meet your expectations. We understand how important a quiet and restful environment is, and we apologize for the noise and poor sound insulation you experienced. Your comfort is very important to us, and we’ll be reviewing the room allocation and exploring ways to improve soundproofing where possible.We also appreciate your earlier feedback regarding language preference at check-in and are working with our team to ensure better communication for all our guests.Thank you again for your honest review. We hope to have the opportunity to welcome you back and provide a more comfortable and satisfying stay next time.Warm RegardsHotel Calmo
Lily_ann
غرفة مزدوجة قياسية
تم التسجيل الوصول مارس 2025
مسافرون منفردون
5 تقييم
7.0/10
تم النشر في 21 مايو 2025
The room was small good for couple or solo travel ..
ترجمة
رد من مكان الإقامة: Dear GuestThank you for your review! We’re glad you found the room suitable for couples or solo travelers.We appreciate your feedback and hope to welcome you back on your next visit!Best regards,Hotel Calmo
مستخدم مجهول
غرفة قياسية مفردة
تم التسجيل الوصول أبريل 2025
مسافرون منفردون
4 تقييم
10/10
متميز
تم النشر في 12 مايو 2025
Perfect location.
Near MRT Chinatown (exit A)
ترجمة
رد من مكان الإقامة: Dear Guest Thank you for your wonderful feedback! We’re thrilled you enjoyed our perfect location near Chinatown MRT (Exit A). It’s always great to hear when our guests find getting around the city so convenient.We look forward to welcoming you back for another comfortable and accessible stay!Warm regards,Hotel Calmo
رد من مكان الإقامة: Dear GuestWe are truly sorry to hear about your experience, and we sincerely apologize for the discomfort and distress caused during your stay. The issues you described — especially the presence of bugs and the impact on your health — are unacceptable and deeply concerning to us.Please be assured that we are taking this matter very seriously. Our housekeeping and pest control teams have been informed and are conducting a thorough inspection and treatment of the room in question. Guest comfort, safety, and hygiene are our top priorities, and we are committed to resolving this immediately.We are also very sorry to hear about the medical expenses you incurred. Please contact us directly at [insert contact email or number], as we would like to follow up with you personally regarding this matter.Thank you for bringing this to our attention, and again, we offer our deepest apologies.Warm regards,Hotel Calmo
Liezel Amandy
غرفة مزدوجة قياسية
تم التسجيل الوصول فبراير 2025
الأزواج
1 تقييم
4.5/10
تم النشر في 11 مايو 2025
The hotel staff charge us on my credit card SG 100 for deposit upon check-in until now still no refund almost 2 months ago when we check-out.
ترجمة
رد من مكان الإقامة: Dear GuestPlease be informed that the security deposit was pre-authorised on the guest’s credit card at check-in, and as per our standard procedure, the release is done automatically upon check-out from our end.For credit cards, the release typically takes 14 to 30 working days depending on the guest’s bank. If the guest has yet to see the refund, we recommend they check with their card-issuing bank directly, as the release has already been processed and the timeline depends on their internal policies.For deposit via card:Credit Card - Between 14 to 30 working days after checkout depending on your bank provider.Debit Card - Between 60 to 90 working days after checkout depending on your bank provider
مستخدم نزيل
غرفة ثلاثية فخمة
تم التسجيل الوصول مارس 2025
العائلات
4 تقييم
6.5/10
تم النشر في 10 مايو 2025
Value for money
ترجمة
رد من مكان الإقامة: Dear GuestThank you for your feedback!SincerelyHotel Calmo
رد من مكان الإقامة: Dear GuestThank you for sharing your feedback. We truly regret that your experience was not up to your expectations, and we sincerely apologize for the issues you faced during your stay. We take your concerns seriously and would like to address them one by one:Location and Signage: We understand how difficult it can be to find the hotel, and we apologize for the confusion you encountered. We're working on improving our signage to make it easier for guests to locate us.Language Barrier: We regret that communication was an issue during your stay. We strive to provide a comfortable and welcoming experience for all our guests, and your comment has been shared with our team to ensure better communication moving forward.Room Size: We apologize that the room did not meet your expectations in terms of size. While our rooms are designed to be compact, we understand that space can be a concern for some guests, and we will review this feedback for future improvements.Cleaning Service: We're sorry for the confusion regarding housekeeping. It’s disappointing to hear that your room was not cleaned as requested, and we’ll ensure that our team follows through on all requests. Our goal is always to provide a clean and comfortable environment for our guests.Noise Issues: We apologize for the disturbances from the first floor. We will assess ways to improve soundproofing in the rooms to provide a quieter, more peaceful stay for our guests.Pest Control: We sincerely apologize for the issue with ants. This is certainly not the standard we strive for, and we have notified our housekeeping team to ensure thorough pest control measures are taken.Check-out Experience: We regret the delay in check-out assistance and will work on ensuring that our front desk staff is more readily available to assist our guests in a timely manner.We appreciate your feedback, as it helps us identify areas of improvement. We genuinely hope to have the opportunity to serve you better in the future.Sincerely,Hotel Calmo
ปรารถนา
غرفة مزدوجة قياسية
تم التسجيل الوصول مارس 2025
اخرى
1 تقييم
10/10
متميز
تم النشر في 28 أبريل 2025
, good 👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻☘️
ترجمة
رد من مكان الإقامة: Dear Valued Guest,Thank you for your kind words and for taking the time to leave us a review. We’re delighted to hear that you enjoyed our central location, the nearby dining options, and found our staff friendly and helpful. It’s always encouraging to know that our efforts in providing good value and service are appreciated.We truly appreciate your recommendation and look forward to welcoming you back for another great stay.Warm regards,Hotel Calmo Management TeamWould you like to customize this for a specific hotel branch or review platform?
مستخدم نزيل
غرفة قياسية ثلاثية
تم التسجيل الوصول مارس 2025
العائلات
1 تقييم
3.5/10
تم النشر في 27 أبريل 2025
A hotel with a very convenient location to Chinatown area, complimented with extreme rudeness of the staff, and unprofessionalism of the reception. Be sure to bring cash as apparently the deposit refund to a card being warned to be a month by the receptionist. As soon as we arrived, we were queuing to be checked in, and the bald indian guy told us to wait inside and will be called when their ready, so we did, after a while we realized no one called us and the reception has served no one at the time. We managed to check in, but during the check in process, the reception did not explain anything regarding the hotel such as check out time, wifi, location of the room, so if you are not type of person who like to look around the wall, this might not be the place for you. The bed is not in great quality, more of sofa bed quality thickness ( pictures attached). The pillow case smells like undried laundry and not even pressed. We went downstairs to the reception to find the table unattended, we spoke to the housekeeper which just left us without saying a word. We waited for a bit, and then my husband tried to find a piece of paper to leave them a note as we were leaving for dinner then the bald guy screamed from the other end of the room and talking in raised and rude tone that we were not allowed to enter the reception area which we understood and apologized, then he repeated the rude and raised tone and told us if anything happend there it would be our fault and they kept cash there, I found it quite disrespectful as they could have told us nicely and asked what we needed instead of screaming towards us like we were some kind of animal especially after we apologized. And to be quite fair, if the designated area is very important it should not have been left unattended at anytime. if the guest cross the line by accident , a kind warning can be given not some street tone with no manners. it's also quite offending to mention that anything happen it would be us as we were bunch of thieves. I highly recommend this place if you would like rude service with touch of no manner on top. The room is cramped, doesn't look like the pictures, the lobby area is quite nice though. and with the price you pay for this hotel, you can find somewhere better within the area. The air conditioning also leaked, and the receptionist staff told us that the aircon max temperature is 20 before it leaks and all their room are the same. But after she changed the tempt to 20 it still leaking. So, if you like your room to be warm ish or just lightly cool, this place will be suitable for u, as the aircon can't cool the small room even after 2,5 hours being turned on. This hotel not meet my expectations and I reckon many others would agree looking at the google reviews and other third party agent page reviews. I really don't know which person expectations and standards will be happily fulfill with it. After staying here, I read the previous review with similar experience, especially with the bald indian guy and also the malay lady, all the hotel reponses mention they'll investigate on the review, but seems like a ******** as the service still clearly the same. But, if you like challenge on your holiday, feel free to try.
ترجمة
رد من مكان الإقامة: Dear GuestThank you for taking the time to share such detailed feedback about your recent stay with us.We are truly sorry to hear about your experience and sincerely apologize for the inconvenience and discomfort caused. This is certainly not the level of service we aim to provide. We take your comments seriously, and we are thoroughly investigating the matters you have raised, particularly regarding the staff service, communication, and overall guest experience.Your feedback regarding the room condition, air conditioning, and the deposit process is invaluable, and we are actively working on improvements in these areas. Additionally, we will reinforce training with our team to ensure every guest is treated with professionalism, courtesy, and respect at all times.We genuinely regret that we did not meet your expectations and appreciate your bringing these important issues to our attention. We hope to have another opportunity in the future to offer you a much better experience.Thank you again for your feedback.Sincerely Hotel Calmo
RyoMails
غرفة قياسية مفردة
تم التسجيل الوصول مارس 2025
مسافرون منفردون
13 تقييم
3.0/10
تم النشر في 21 أبريل 2025
The Worst hotel experience ever. I went there to check in on Friday. The Indian and malay female staff were very rude. They scolded me because I was slow to give my IC and Booking ID and I had to call the police to come down and lodge a report against them. both the staff did not apologize. I then call trip.com and trip gave me a refund back in trip coins which I then used to book another much better hotel at Robertson. The hotel calmo staff even told the police that they wanted to give me a refund but trip.com did not want to give and that was a lie because trip.com wanted to refund me but the hotel did not want to refund. Such a shady hotel staff practice. They even ask me to call the hotel manager and guess what the name card provided the number was not even in use.
On Saturday, trip told me that the booking at hotel calmo is still ongoing and I asked them if they could let my father stay. Which they replied can. So i went there with my dad and uncle. The hotel indian female staff was so rude again. She said that because I left they gave the room to someone else. What a lousy hotel. So i called trip.com again, and trip.com called the hotel and then the hotel mention that my father can stay there.
I swear I will never ever want to stay or book here again. It's the worst hotel in SG. Book at your own risk. If I can give negative 100 stars I will give. It does not even deserve a 1 star rating.
ترجمة
رد من مكان الإقامة: Dear GuestThank you for taking the time to share your feedback. We deeply regret that your experience with us was so disappointing, and we sincerely apologize for the behavior you encountered during your stay.Please know that we take such concerns very seriously, and we are currently investigating the situation. The treatment you described does not reflect the level of service we strive to provide. We will be addressing the behavior of our staff and reviewing our procedures to ensure this does not happen again in the future.We understand the frustration this has caused, and we truly regret that we were unable to resolve the issue to your satisfaction. Your comments will be shared with the management team as we work to improve our services.Thank you again for your feedback, and we sincerely apologize for the inconvenience caused.SincerelyHotel Calmo