JEN Singapore Tanglin by Shangri-La

Booked a Club Room to celebrate a special milestone for my partner and me. Upon arrival, the hotel lobby was bustling with guests checking in and out. Despite the crowd, we were promptly attended to by Suzy, who was very patient in walking us through the various benefits and entitlements that come with a Club Room booking. She was also very helpful and accommodating with the special requests we had made prior to our stay. While Suzy was preparing our check-in, Yuan noticed that we had driven to the hotel and quickly issued us a complimentary parking coupon. Such attention to detail from both Suzy and Yuan truly set the right tone from the beginning—excellent service delivery! The room was clean and of a decent size. A minor drawback was that the TV did not support Chromecast, though it did allow screen sharing and HDMI input. Afternoon tea (2–4 pm) included a simple but satisfying selection: garden salad, assorted Nyonya kuehs, and fresh-cut fruits. The tea and coffee options were also quite good. Evening cocktails (6–8 pm) were a pleasant surprise with an impressive spread: steamed crystal prawn dumplings, fried prawn rolls, chicken tikka with nasi briyani, fried spring rolls, cream of mushroom soup, cold pasta salad with truffle oil, and cheese platters. Some items from afternoon tea were also served. While no cocktails were available during our stay, the beverage selection included beer, red and white wines, and some spirits. Service at the Club Lounge was exceptional—staff were prompt and attentive, creating a relaxing atmosphere with great views. Breakfast was served at J65 restaurant between 6:30 am and 10:30 am. It was quite crowded, but the food selection was decent, and we appreciated the freshly squeezed juices. There’s also a live noodle and egg station located outside the restaurant, where the chefs were both friendly and polite. Overall, we had a wonderful stay and felt that the top-up for the Club Room was well worth it. Kudos to the team for making our experience a memorable one. We’ll definitely be back!

商務出行，性價比高！

I had a pleasant and comfortable stay at JEN Singapore Tanglin. The hotel offers a warm, modern, and relaxed atmosphere, perfect for both business and leisure travelers. The rooms were clean, cozy, and well-equipped with all the essentials, and the service from the staff was friendly and attentive throughout my stay. One of the biggest highlights is the direct access to Tanglin Mall from the hotel—super convenient! Whether you're in the mood for shopping, a quick coffee, or a good meal, everything is just steps away. The mall offers a great mix of local and international brands, dining options, and even a supermarket, which made it really easy to grab whatever I needed without having to venture far. Location-wise, the hotel is well-connected—just a short distance from Orchard Road and near key attractions, yet it still feels tucked away from the city's hustle and bustle. Overall, a great stay with the added bonus of easy access to Tanglin Mall. Would definitely recommend for anyone looking for convenience, comfort, and a central yet peaceful location in Singapore.

Check in服務的女孩子服務非常非常好，就是晚上酒店熱線接待的小姐服務態度很一般，其他都不錯，交通也非常方便

環境還不錯 也很乾凈舒服 態度也好 是個很舒服的酒店

房間整潔乾淨，商務差旅很合適。服務周到，酒店早餐也很好吃。