Olivia Rooms Teocrito

La struttura si trova in una parte di siracusa molto tranquilla a 10 minuti a piedi da ortigia. Struttura davvero molto pulita con personale attento a tutte le esigenze. Stanze molto pulite ed ampie con balcone. All interno un comodo letto molto pulito con materassi e cuscini ben fatti doccia e lavandino di design . Unica pecca dalla doccia usciva un po’ di odore maleodorante dovuto agli scarichi . Frigorifero molto molto piccolo dove entrano sono 2 bottigliette . Consigliatissimo !!

Room was good and spacious. The person in charge of communication however is often unresponsive. We had to wait at the door for an hour to get access.

1. Wrong phone number on *******, another wrong number outside the property, unsuccessfully tried to reach them in advance myself & over *******. 1.1 Complaint goes to ******* too since they told me that no matter that there is no response days in advance, I should “just go there and see” and “if there are some problems I might get a refund” (note that hotel usually offers no refund at all) 2. Upon our arrival shortly after 16h luckily there was a waiter in the diner (accommodation diner are separated) giving us the correct number to call. 2.1 After a super unfriendly call with a girl named Federica (who only wanted to speak Italian) who explained that the check-in cannot be before 18h (Never saw that) and that ******* has it wrong (How am I supposed to know that?) guy showed us into the room (thank you again). 3. Breakfast is included in the price in the mentioned diner that is opened for other people too, which is of course fine. However no good morning, no other interaction when we arrived apart from commenting among them “These are with included breakfast”. We were given no actual explanation just “pick what you want” from behind the bar, only to find our orders different than the “paying” ones (we did pay with the room price), for example our smoothie was literally half the size of normal one. 4. The room was clean and the bed fine, but when you don’t feel welcome in your accommodation it loses a lot of value. My advice: revise your staff & workflows.