Dolce by Wyndham Siracusa - I Monasteri Golf & Spa

Struttura unica per il silenzio e il verde ben curato,ben tenuto. Ottima struttura per riposare,rigenerarsi.si trova in un punto in cui facilmente si possono raggiungere Siracusa, Noto,Avola,... e le zone balneari

Upon checking in we received a card for a complimentary drink at the bar picturing a glass of champagne. When trying to use it we found out that its only good for a glass of juice. Our room had thousands of tiny ants crawling up the wall and when I called to have it looked into no one ever showed up. You could not sit outside of the room because again thousands of ants. The rooms air conditioning did not work most of the trip and apparently the front desk can control the temperature no matter what temperature you set. Unfortunately there were no windows to open to try to get a little breeze. The front desk representative, Michael, was very rude the entire visit. The dinner selection at the restaurant is very limited and unfortunately you are at their mercy if you don't have a car to get around. The breakfast selection was very nice and the staff at the breakfast buffet were very nice. My husband and his friends played a round of golf but they all were disappointed with the condition of the golf course. The resort is pretty but I would find someplace else to stay.

Understaffed! This could, and should, be a good hotel but it was woefully understaffed on our visit. Dinner in the restaurant on the first night was poor - cold lasagne, overcooked spaghetti but the salad was fine. Several tables left and the staff were run off their feet. Breakfast the first two mornings was exactly the same but improved on third day. Bar staff lovely but overstretched helping in restaurant while three people sat at reception on their phones. Lacking staff and any visible management. Perhaps we just caught the hotel during a rough patch but have to say we were underwhelmed compared to the other hotels we stayed at on this trip.