Name: Akeah Broncemar
Address: Playa del Ingles, Spain
Rating: 8.1

Spain

Madrid

Barcelona

Playa del Ingles

Las Palmas

Seville

Comarca Sur

They have everything you need to cook and clean your clothes, loved the view, wished they had air conditioner and bathrooms are shared but besides that it was good

The location is excellent and it is very convenient to go to popular attractions. The room is very clean and the bedding is clean and comfortable. The service attitude is very good, warm and thoughtful. I will come again if I have the chance.

Very clean and complete, large kitchen and very clean impeccable bathrooms, highly recommended.

The location is perfect, it's a very good experience, Kathe, right in the heart of Madrid, and even more so in the heart of Madrid, on the Gran Vía of Madrid. The service is good, the facilities are also not bad, and the views of the Gran Vía are priceless.

We were there around 10pm. We were waiting outside of the apartment for more than 45 min. There is no one answere our call and trip.com also couldn't find their supplier. We been told that we didn't reply their email and send out our passport copies so we cannot have the apartment. I understood that would be your hotel policy but we were on our journey. we couldn't reply you in time. We booked 3 adults accommodation and the sofa bed did not prepared for us. My dad finally slept on the floor. I did send message to owner but no one came over.
My experience is trip.com gave customers bad response and this apartment is average.

Very good location, right next to a metro station, big clean room, warm, beds and bathroom all very good. Kitchen has everything. Check in process went well with online check in and process to enter into the apartment was seem less. There are grossery stores nearby, and coffee shops. Boiler shut down during the middle of night for some reason which I reset in the morning and then it worked. Our experience overall was excellent !!!

Great, modern contemporary designed hotel with lots of little touches that add to customer delight. Very centrally located and close to both bus and metro options. Front desk staff Marta she's fantastic and sweet have not words and gave tips for internet conexion and pool service,the only thing the heating didn't work so I have to take my wet clothes at home.

We extend one more night.  They gave another welcome drinks. Very friendly staff. However in the evening the other staff were bit rude. When we ask for the water they said you can drink water directly from the tap in madrid and there was another staff at the counter which says ” there is a store outside and you can buy”. That didnt sounds like good attitude, after paying 300 euros plus per night and for a 4 star the services and attitude of the staff could be better.

This is a very comfortable and modern hotel. I recommend it. It is great.
The location is very good. You can take the airport bus No. 203 and walk to the hotel in eight minutes. There is a bus stop at the door and it is also close to the subway entrance. There are many restaurants and shopping malls, and it is very close to the main square. The booking on Ctrip is very reliable, just as described. I will stay there next time.

Overall it was satisfactory, but except for the episode when I checked in. This hotel has no front desk, all by phone or WhatsApp. But I didn't say anything before I checked in. And I needed a password to enter the room, and I didn't receive it. Contacted the hotel customer service, uploaded the passport photo to receive 😅 In addition to this, the overall is very good, the location is very convenient, about 8 minutes to go out is the subway station, taxi can also be called

They gave us a room that did not match the description on Trip. According to the girl at reception, Trip was to blame (we have never had any problems with Trip, everything has always been fine for us) and she also said that we could not be guided by the photos in the description that never matched, seriously!!!
Luckily it was only for one night because booking a room with a private bathroom and it doesn't have one: unforgivable. I can only say that it has a good location. I repeat this comment because it didn't come up before 🤔

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Akeah Broncemar