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The room was not clean. There were ants, the surfaces had something smeared on them and the carpet was gross. The tv in the room couldn’t get channels; yet the lobby tv had service. McDonalds has a better breakfast.

Staff was amazing. The hot tub was out of order and the pool we were told was heated to 87 was maybe 65 degrees at best. It was freezing! Otherwise, the breakfast was good and the staff was beyond welcoming and friendly.

Stayed for an entire week in a suite - they did not clean the room a single time even after multiple requests. Refused to bring more towels, etc. front desk was incredibly rude and disrespectful. Finally just started leaving the trash outside the door as that was the only way they’d pick it up. Staff was using the carts and wouldn’t let us use them until we got fed up and told then that they can bring up our luggage then.. we have literally stayed at this location a dozen times in the past and never had an issue, but it was bad enough that we will never be back or recommend it to anyone else.

Could have been cleaner. Water hose outside left out for people to trip on. Only time I saw any staff was at check in and breakfast. Suite was very small, pull out couch was very uncomfortable. Breakfast was mediocre. No hottub. Needs new carpeting. Towels were big and thick.

Hard beds and pushy to get us out way before time. Everything was fine except the beds were super hard. Also, cleaning ladies knocked at the door at 8:30. Then a phone call at 9:30 to let me know that we needed to be out at 11. We already planned on getting out before 11. We came up for a funeral that started at 11. 11 not 8:30 or to disturb us again at 9:30. We will never stay there again.

Terrible, rude staff and zero service through our entire prolonged stay