Best Sobetsu Hotels

"Booked a room with private onsen and shared amongst 3 friends. There is valet parking upon arrival, and complimentary drinks and simple snacks at the welcome lounge between 3-10pm. They had a harpist perform at the lounge and dinner sometimes, it was very peaceful! Room was nice and comfortable, facing a nice view of lake Toya. Would have liked to be even closer to the lake as it turns out there is a field between the hotel and the lake. Temperature and size of private onsen js good, room facilities also great. Breakfast and dinner was wonderful, for dinner they serve a 6-7 course French styled meal on both nights made by Japanese ingredients. They had western and Japanese main plate options for breakfast with a buffet alongside too. Choices were plentiful and delicious. Staff generally very courteous and helpful, we had an issue with the hot water in our shower which they work very hard to fix. There was a random incident where one of the staff Yusaku was very rude to us at the Lumiere restaurant, he pretended not to understand English when taking our order for tea/ coffee, and even challenged us when we asked for lemon in tea, he said ‘what colleague?’ And ‘you want a piece of tea?’. Completely unacceptable for a hotel like this. The rest of the staff were nothing like that."

"It's a great B&B-style hotel. The grandmother with great skin gave me a lake view room with a small living room. I arrived early because it was raining and was allowed to stay. The dinner that comes with the one-night stay and two-meals package is very delicious. The miso soup with small scallops is super fresh, and the venison stewed in red wine is also very tender and has no fishy smell. When I left the next day, I asked my grandma for a big garbage bag to pack my luggage, and I rode all the way to Hakodate without getting it wet."

"Overall, everything that doesn't concern your room and food is pretty nice - the location is good, the view is fantastic, the lounge is spectacular. However when it gets to service and your room, it is poor. As you can see on the photos, the room is old and there is mould left there. The staff do not take notice even when I asked for a change of room. Furthermore, the drainage will smell in your bathroom. The wifi is also poor and you get faint signal not just in your room but also in the restaurant. The service overall was poor, with the service during the buffet very mixed, with a combination of junior staff guiding you to wrong places and the manager ordering you about without a level of courtesy. This is a place to visit once, and not go back. There are others along the lake that are worth trying out."

"For just one night, I chose the most affordable hotel in Lake Toya. I wasn't expecting much, but the room was clean. The receptionist spoke good English and was very polite. The public baths were also okay."

"This is the most satisfying house I have ever lived in Japan. No matter the size, facilities and environment are first class, there is a feeling of being in New Zealand. Environment: About 2 kilometers from Toya Lake Commercial Street, a little distance walk, very quiet, surrounded by scattered residential rooms. It was a little scared outside the house in the middle of the night. Service: Wanshi Pavilion takes the key, check out and put the key directly in the villa, check out at 10 o'clock is more troublesome Facilities: The information shows that it has been open for 23 years, but the facilities inside are obviously not new. Some years, but the maintenance is very good. The things used are very advanced. The sink in the kitchen is particularly good. Microwave oven, oven, tea set tableware induction cooker have everything, especially the whole hot spring, dressing room, There are showers, it feels like a holiday house designed by rich people for themselves, and later sold to Wanshige. Location: There is a convenience store 5 minutes walk. But if you are not driving, it is not recommended."

"Nice hotel that is next to the lake, amazing views all day. The room is clean. The dinner and breakfast are good. In the night, there is fireworks and just need to walk out of the hotel and you can see the fireworks."

"第一晚的房間，感覺很好，有點不想換房間了。但我的訂單，第二晚是四人間（我只有兩人入住），需要先退房再入住另一間房。在攜程和酒店客服用英文溝通，回覆消息很快。但是通知我需要十點退房，下午四點再入住新的房間。白天我們去洞爺湖乘船繞湖一週，湖中有小島，四周都是雪山，特別是羊蹄山景色很美。也去了火山科學館，看了影片解説，詳細介紹了1977年和2000年有珠山兩次火山爆發前後的情景，地表的變化和温泉的形成（發了耳機有中文講解）。回到酒店已是17:30，打開郵件查看新房間號和開門密碼。開門後讓我震驚了！房間真的很大很大，有一間卧室裏面有兩張1.5米床（圖2照片，我們沒用這個房間），和起居室連在一起的房間，也是兩張1.5米床，房間雖然大，但是很温暖，一點都不冷，得益於威力強大的加熱器（見最後第2張圖片）。起居室有兩個大窗户，早上太陽直接射到床上、餐桌上，沐浴着陽光吃早餐，感覺心情也是Sunny 。廚房用具很新，比昨晚的雙床房更齊全，電飯煲、咖啡機都有配。餐桌很長，可供6人用餐。智能馬桶也很温暖。真想住下來不走了。離開時我還想給酒店三個小建議：1、洗臉盆高度較低，需要彎腰使用，洗臉盆的鏡子很Mini ，而且很高，梳頭時我踮起腳，還有點看不到（見圖8）。2、衞生間是浴缸，浴缸的前面牆上，能否增加花灑的底座？因為我們都習慣洗淋浴（見圖12）。3、全自動洗衣機很不錯，但沒找到洗衣液。我到7-11買的洗衣液（見圖9，11），洗了幾條加絨的褲子。房間温度高，到早上衣服就全乾了，對還需繼續旅遊十幾天的我們真好。退房時，將門上的牌子翻轉後即可離開。帶上行李，我們步行五分鐘去車站，趕往我們的下一站—函館。再見！"

"I had booked an airport transfer service with the hotel, but my flight was delayed and I missed it. Despite missing the transfer, I was still charged upon arrival. Their explanation was that my spot had already been reserved, which I found quite unreasonable. There's no way for guests to verify if the vehicle actually ran empty, making the charge feel particularly unfair. Separately, the hotel itself offered Japanese-style tatami rooms, which were decent."

"The host does not speak English and Chinese. He loves cleanliness. He stayed alone and didn't meet. I saw the note printed on the door. The instructions were very clear. Just go to the room table and get the key. Remember to change your shoes upstairs and lift the stairs. You can't wear shoes when you enter the room. After check-in, I have to call the host and send a small gift, thank you. The bathroom door is not very flexible, but it doesn't matter. The host gave the Wanshige soup coupon. It is enough to pay 500 yen. The soup is very good. There is no need to wash it at the host. Experienced the joy of making your bed and staying at a Japanese homestay! (Tips for Chinese tourists, the homeowner emphasizes that garbage should be sorted, if not, he will bring it to 711 and lose it). In short, I am quite satisfied! Also supplemented the knowledge of tatami. The front desk is on the left door, check in to see if there is your name on several doors. In addition, it is recommended that the gray kerosene heater on the right hand be collected, and the new white one in the corner is fine, otherwise you will really smell the kerosene, and it also wrote a reminder for ventilation at least 2 times in an hour. The white is the new one. There is no problem. In short, a very good homestay experience, thank you host."