Rosetum Kasauli

My Honest Experience at Rosetum Kasauli – Setting the Record Straight I’m appalled by the unprofessional and accusatory response from the hotel management to my honest review. Since they’ve chosen to fabricate a story and publicly question my integrity, here’s my side – with facts. 1. About the insect in food: Let’s start with the most serious concern. Yes, I reported finding an insect in the food. The fact that I didn’t immediately complain mid-bite does NOT invalidate the issue. Sometimes guests give the benefit of doubt and try not to create a scene – but that clearly doesn’t work at Rosetum. Dismissing a food safety issue by claiming the dish was “finished” is not just irresponsible, it’s dangerous. Clean plate ≠ clean conscience — maybe focus more on your kitchen hygiene than gaslighting guests. 2. On “complimentary snacks” and manipulation: This is a shocking accusation. At no point did I negotiate or demand free food. The snacks were offered by your staff after I raised genuine concerns. I didn’t ask for it, and it was not in exchange for removing my review. Claiming I returned with another review to get “more free stuff” is absolutely FALSE and defamatory. 3. Room Quality & False Advertising: The room provided was not as per description or visuals shown online. There was a foul smell, broken kettle, and no view despite prior commitment. I raised this politely — and instead of taking feedback, you chose to spin a narrative to deflect blame. 4. Discount Demands: I asked for a reasonable adjustment to the final bill considering the poor hygiene and room issues. I did not demand anything excessive. When I was denied, I voiced my concerns, yes — but without any threats or “drama” as you claim. You’re twisting guest frustration into misconduct to shield your shortcomings. 5. Smear Tactics Instead of Accountability: Instead of apologizing, you’ve chosen to attack the guest’s character — that says a lot about your hospitality philosophy. I wonder how many other guests have stayed silent to avoid this kind of public shaming. ⸻ If this is how Rosetum Kasauli handles negative feedback — with baseless accusations and an aggressive tone — then future guests deserve to know.

We stayed at Rosetum Kasauli as a family over 2 nights. We had booked the suite with jacuzzi. Unfortunately it was a very disappointing stay. The only redeeming quality is that the staff of the hotel is friendly and polite. Nothing else is worth the price charged for the rooms. The hotel room we were given was very dirty and had poor maintenance. When we complained a couple of times and asked for a room change we were told the hotel was booked by they sent their housekeeping team to do a further cleaning. We had also call maintenance as in the bathroom the curtain had to be fixed + one of bedside lamp bulbs needed changing. Everything in the room was dirty - phone, sofa had marks of chewing gum stuck, closet slab had to be wiped twice. Even after the additional cleaning the room did not inspire much confidence. At breakfast next day morning, hotel ran out of eggs. Food also was not great. On the day of check out we couldn’t get out of the hotel fast enough. Very poor experience. Even though we had asked to speak to the GM on day 1, he did not bother to have any conversation- only sent their housekeeping in charge who was nice enough to hear our complaints amiably.

hotel was lovly and stay was beautiful. staff was very helpful.The room was well kept, and the service was great