Solna Park & Hotel

Very poor service! If you need help at the reception, you’re left standing for 15 minutes every time before anyone shows up – and when someone finally does, they’re usually in a bad mood. There were maybe a couple of staff members who were actually friendly. We needed a duvet and pillow for a child, which they had forgotten to put in the room. We had to ask several times before anything happened. The breakfast is tasteless. The hotel room is okay, but nowhere near the 4 stars they advertise. So, I’ve tried this hotel now, and unfortunately, I won’t be coming back.

The staff was very very nice. When I arrived, there were two pieces of broken glass in the bathroom, near the trash can. I was lucky to notice them and not to step on one. The hotel is within earshot of the commuter rail, if you have the window open. On the other side of the hotel is the highway. There's a small community between the hotel and the commuter rail. There is a complimentary private sauna. The sauna itself was nice, but the room it was in was in a statement of mild disrepair. The bed was fine, firm. The safe did not work, but I did not have any problem with theft. Breakfast was bland, but included. Mostly, it felt like large groups with kids, looking to minimize costs were staying here. Overall, this place was a solid average, 3 star hotel, priced accordingly/reasonably.

Never staying at that hotel again The tissue box fell at the same time I tried to take a tissue. The bathroom hand soap had run out, and when I started to shower, I found the hair/body shampoo was also empty. After a shower with only water, the bathroom floor was completely covered with water, even though I was careful to keep the shower head facing inward. When I mentioned all of this at checkout, the only response I received was a cold "Sorry about that." Is that it?