Erinvale Estate Hotel & Spa

It was an absolute experience. From the moment you arrive you experience attention to detail. Friendly and helpful staff, nice ambience, beautiful decor and a wonderful food and wine pairing dinner. Congratulations to Hanno and his team

A treat in the winelands Great stay. Exquisite property. Just sorry I couldnt stay longer. Everything exceptional except the wait for coffee in the morning, a good 30 min wait which needs serious improvement but otherwise nothing to fault. Great staff. Beautiful calm relaxing space.

Further to my initial review, I have spoken with the General Manager, who emailed and requested I remove my review. Your offer of a 1 night stay for our family is insulting. You ruined our family Christmas by making two family members ill, one of whom was 7 months pregnant. You admit your fault of serving food to two Coeliac’s, one of whom was 7 months pregnant. Erinvale you ruined our family Christmas and you did not have the decency to offer us a like for like replacement break. We refuse your offer of 1 night Bed & Breakfast, I accepted your apology on the phone as I thought you were offering a like for like break and thought you seemed sincere in your apology and that you understood just how ill you had made us and how upset we were at christmas being spoilt, especially for my 2 year old granddaughter. I gave you every opportunity to do the right thing and you failed to do so. You did not offer to pay for medication or even reimburse the cost of the meal that poisoned us. You first insult us by offering us 1 room for 1 night ( for 5 guests) then you insult us again by offering 2 rooms for 1 night. Words fail me. If you are Coeliac it is just not worth the risk of staying here. Please note 99% of my reviews are 4 - 5 star reviews.