ذا لودج آت سونوما ريزورت، أوتوجراف كولكشن

We enjoyed our stay at the Lodge ! The staff was helpful . The amenities were great ! The restaurants on site were very good and the hotel’s personal touches made my stay extra special ! Thank you for a wonderful stay !

Had to write this review to specifically highlight how special and healing our experience was made by Kendall Smith, the Front Office Manager, as well as every other team member we met, including John, the Guest Relations Manager. We originally had a trip planned for The Lodge a few days later already, but booked a last minute additional trip over the weekend after learning of some extremely heartbreaking personal news - a very late stage abortion for my wife after an extremely poor fetal MRI and ultrasound diagnosis due to a very rare genetic disorder. I let the staff know about the situation just as a heads up in the Marriott app if we appeared unusually upset or sad, and Kendall specifically made sure to immediately go above and beyond for us to make sure every part of the trip was as enjoyable and healing as possible for us. She upgraded us to a secluded cottage suite where we were able to relax in solitude, and when we arrived, had written us an incredibly sweet and thoughtful card and also left us a beautiful spread of chocolates, sparkling waters, and a fruit basket. When we checked in, she was there to greet us personally and made it clear that if we needed anything at all, just to let her know and she'd make sure anything that could make our stay better would be provided. She absolutely followed through on that, and despite this being a resort property where late checkout isn't guaranteed even for our Platinum Elite status, the team made sure to make it possible for us which was extremely appreciated. The last day, when we went to swap out our keys for the late checkout, John, the Guest Relations Manager, similarly went out of his way to emphasize that it was a pleasure to have us stay there and that anything we needed, they were happy to assist with. We received the same level of care and compassion from literally every single other team member we met and interacted with, and this experience truly cemented the Lodge at Sonoma as one of our absolute favorite hotels in the entire world for taking such good care of us at such a difficult personal time. We'll be spreading the positive word about The Lodge to anyone we ever meet from here on out. Thank you again for everything Kendall and the entire team!

Warm interactions with the staff. I would like to point out one specific team member Doris who assisted with our group during our meetings in the Lavender room. Doris was sweet, kind, attentive, helpful.