Fairfield Inn & Suites Richmond Ashland

This hotel appears nice from the outside and the lobby was attractive. Check in staff was friendly. We received a handicap room not by request. The room itself was in poor condition. Specifically, the bathroom floor tiles were broken and lifted in large areas as they met the acrylic handicap shower base. It was a safety issue. I did report it. Staff said they would "make a note" The next morning we decided it would be best not to attempt run water in the shower as it was seeping down into the loose tiles. Additionally, very strange but the two queen beds were extremely low. You felt like the mattress was barely off the floor. How would a handicapped person even use the bed? I noted upon check out about the tiles again. We couldn't even shower. I was told the hotel had undergone a complete renovation in May! I wrote Marriott with no reply? This is the 4th incident in Fairfield Marriott locations with maintenance issues. Pretty disappointed in what was our "go to" brand. We are Vacation Club Owners as well. What is happening with Marriott?

Worst hotel experience! I have a corporate account with this hotel for years and will no longer be considering using them. My business stay was for 3 weeks and I had to request my room to be switched 3xs due to loud noise. When given a room on the top floor to my surprise there was loud banging and someone running across back and forth. This was going on for Hours. Front desk was already aware I needed my sleep during the day due to my night shift job. That was the reason why my room was switched many times due to noise. But now this time you think they would give me a courtesy email, call or text that randomly some construction work was scheduled for today? Instead I had to ask and was told there was construction for Hvac going on. This sounds so shady and ridiculous since I never heard of a worker running back and forth with heavy shoes doing Hvac work. Is this some type of circus or weird olympics going on with the staff? I asked the staff here when I approached them and can honestly say the whole interaction with them was extremely awkward. One maintenance guy explained to me there was construction and at that same moment speaking with him I saw someone exit from the roof as I was there discussing the noise. Coincidence or not? Neither one of them wanted to give me eye contact after the whole ordeal. I was just told they will speak with them. If you are part of staff, I expect you to know your job role better than what you think. Its not rocket science. You got one job. You all are aware there are clients here in their rooms. What game are we playing here? Let me make the final move. You just lost my business with this corporate account.

We loved all of the property