Quality Inn & Suites South Bend Airport

We were greeted by a very friendly face and checked into our room, we were upgraded to a double room because the housekeeper was still in the room we booked “we were a little early”. The breakfast was very good and all the staff were friendly and polite. The hotel was very quiet and the bed was very comfortable. My husband and I had our own bed to ourselves to stretch out and watch television “ until bedtime

Not what I paid for. The indoor pool was not open and that was one of the things we booked for. I accidently booked one of the rooms for the wrong day and they absolutely refused to change it or give a refund, so I ended up paying for one of the rooms for two nights, you would think they would be a little understanding foe a mistake. fitness center had limited hours and was unavailable in the morning when we like to work out. No ice buckets in the room. Hot water was almost nonexistent, and the water pressure was bad. Breakfast was pretty good and they offered a little more than most hotels do.

I recently stayed at this property and had a very disappointing experience with the housekeeping staff. During my stay, my personal towel was mistakenly taken by the cleaning crew. What made the situation worse was the complete lack of professionalism shown afterward. Management did not make any real effort to locate my missing item or offer any meaningful compensation. Instead, I was given the runaround with empty promises and no resolution. This reflects very poorly on how the property is operated. Guests should feel confident that their belongings are respected and safe, and that if an issue occurs, staff will act quickly and responsibly to fix it. Unfortunately, that was not the case here. Due to this experience, I cannot recommend staying at this property or any other hotels operated under the same management style.

No smoking on the oremises but the smoke smell was significant. The beds were hard.

Good value. Staff went out of theirxway to cmbe axcomodsting and helpful. Only downside- my room smelled VERY smoky and no way to ventilate it. Otherwise, totally positive.

The bath tube was a little dirty