Sleep Inn & Suites Lancaster-Platteville

I went to check, and wasn’t greeted with a friendly smile or any semblance of hospitality. The front desk personality was cold at best. I wasn’t told about the breakfast in the morning or any of the amenities at the hotel. They were unfriendly and didn’t know how to do their job. I would never book a 3rd party with this hotel. The front desk “Hayes” took my credit card for incidentals and place a hold on funds as is normal for any hotel. When I came down to get a soda was told that I didn’t have the ability to purchase anything at the hotel because I booked third-party after they took my credit card and placed a hold on funds for incidentals. Frankly, I blame the manager for not training their employees correctly. This hotel is obviously poorly run and I would stay elsewhere.

Home away from home..literally Check in was smooth and quick. Hotel was clean and the decor made it feel like home. Our room was clean and comfortable. Its so nice thar breakfast was included with our stay. The hotel itself was so conveniently located for our travels.

One, the price gouging for the weekend compared to anyother weekend prices and then to have a full hotel and not have enough breakfast accommodations is unbelievable. Plus not being able to have covered water in the pool room seems a bit unnecessary.