West Street Studios

Very disappointing. We had just flown in from Australia so a very long trip. I booked a room for myself and TWO children one boy 15 and one girl 8. We arrived to find one double bed. I was sure our room was meant to have a pull out sofa so i had to borrow a blow up bed from a friend which took up a.lot of the space in the room. Waffer thin pillows and not the best mattress. A noisey person in the room next door. The light in our bathroom did not work. Only two towels between three of us that we had to use all week with no change. And a set of draws that nearly fell on top of my son when he open them because the floor was not even. Unfortunately we will not be coming back.

Walked in and the first thing we smelled was feaces, very strong smell. No ai freshener available.

ABSOLUTELY SHOCKING!!!!!!!! The place was revolting. Mould everywhere, absolutely stunk. Fridge had grime inside. The plug couldn’t even reach the socket without pulling the fridge out of the unit. Looks NOTHING like the pictures. It’s been a month now since we went to this property. The reason I am only just writing this review is because although there policy says they pay your deposit back within 7 days that is absolute BS! They held onto my deposit until the bank where allowed to retrieve it after 30 days! It took many phone calls of Them ensuring me they had released my deposit and even accusing the bank of lying to me. Even sent me a fake bogus email showing me a picture of the release date. I would NEVER use this company ‘sortedstay’ EVER again!!!!! Scammers. Disgusting. Unreliable. This isn’t the only property they have either so be very aware. I have some pictures to upload. Unfortunately it doesn’t allow me to upload the video I took.