Devine Beach Hotel, Westcliff Southend-on-Sea

0/10. It was a half was house with drug ******* outside of it smoking. No answer when calling to early check in. Our room was open so we entered. A lady opened the door to which we apoglised to each other and she went. Another lady came and accused us of threatening and abusing the original woman. I asked if there was cctv to which he said yes to. Bear in mind I had my 4 year old with me. We offered to leave an come back and she said no there was no need. We then went to the beach and returned to our door locked and no access to our belongings or our son’s medication. We called the buzzer and the woman came and said she didn’t care. Said she would get there later. My son was wet cold and needed his medication and we had no way of getting it. Luckily the door was cheap and rubbish like the rest of the property so we could push it open and we swiftly left. They are now claiming we abused and threatened them but won’t answer hooking.coms emails or calls funnily enough

The picture on the advert is nothing like the room we had, bed frame was too small for the matress so it hung over the sides, the toilet was noisy and the door was made of old cupboard door panels, unlockable, the walls were paper thin and we could hear the neighbours conversation and snoring, cold water tap was hard to turn off, parking was a joke and no one at reception, we were booked for a week but only managed 3 days then we just left, not a hotel just a hovel, avoid like the plague, if it were possible i would give it minus 10 out of 10.

We had to ask for extra pillows, it felt like we were being a nuisance. No breakfast, no vending machines, no staff.

Don’t take your wife Shabby accommodation, not the cleanest as per the pics. But at least the bed sheets were clean. Offered no breakfast options. But met the duty manager and she seemed nice. TV and hairdryer out of order too.. Need a code to enter the building and your room so make sure you save this or you will struggle to enter.

First and foremost i didn't stay there as the manager was very rude and his staff, they took my money and then kicked me out, telling me to go rent somewhere else, reason being is because i asked them questions on why they needed my passport

disgusting excuse for a hotel,a doss house, don.t go there, wish the app allowed nil stars.had to leave instantly, lost my £120.Dirty, run down, inhabited by dodgy people, broken booze bottles at front.fag end littering the place, the worst