Ensana Sovata

The hotel is well located and beautifully renovated, and the spa center is large, with a lot of options for therapies and care treatments. From mud wraps extracted from Bear Lake, to saltwater pools, hydromassage, 3 types of saunas, jacuzzi, massage, physiotherapy, inhalations, beauty services and above all a kind and prepared staff.

I was extremely happy with the cosmetic treatments performed by Timeea. It was an expected treat, which pleasantly surprised me. The warm oil massage by Margareta also brought me relaxation. Thank you very much! These are new reasons to return to Ensana Sovata. :)

The hotel is nice and clean, the personnel is very polite and helpful, the food is delicious but gods forbid, the SPA is not a source or relaxation but one of stress. The SPA is overcrowded and very, very loud. People have no clue how to behave in a spa. They are loud, they go to the sauna without towels, they jump in the pools, and even though there are signs encouraging quietness in the salt water pools, they are ignored. Plus, people from 3 hotels come to the same spa, maybe this should be restricted to just the guests of the Sovata hotel. For the love of god, hotel managers, please do something!!! Obviously, the current approach isn't working. Find a system that works - inform people of the decent behaviors in a SPA, put bigger messages in the spa, or some screens with big text / video about behaving in a spa. Create some rules, enforce them somehow, DO SOMETHING! If others managed to create a nice, relaxinf spa, so can you!! I came to this hotel to relax but it was a terrible experience, getting angry each time I went to the SPA because of the lack of common sense of the other hotel guests.

We spent one night here as part of a touring holiday in Romania. We enjoyed using the spa facilities at the hotel and the bedroom was comfortable. There was major renovation work going on in the reception area, so it had the feel of a building site to some extent. Breakfast was ok - nothing special, but perfectly adequate. By comparison with many other places in Romania it was quite expensive, but I guess that’s a product of the popularity of the town as a destination.

Stayed here several times before but now can only give 3 stars. Room and food acceptable although still lots lacking in room. No complementary water as usually expected or tissue box.Little things but what is expected in a good hotel. The room was not cleaned up to standard in morning just a quick bed making. Main thing is this is a spa hotel and the spa is now like a public lido. Children with rubber rings in jacuzzi, children playing ball games in adults pool and diving. Not enough seats to accommodate hotel guests and jacuzzi only working for twenty minutes per hour. Always have a massage when staying and this year masseur was sniffing all the way through session. Not really good enough for a spa hotel.Unfortunately will have to look elsewhere for next visit to Sovata as there are new hotels being build.

They are very rude and mad all the time. They have no understanding of what customer service is, we stayed one night and left. I come to Sovata 3-5 times a year and they won’t be seeing us again. Crystal Hotel is the best.