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Our stay was perfect! Checkin was seamless. The staff was extremely kind and helpful! The room was clean and exactly as pictured. The electronic features of the room were an added bonus (motion sensor lighting and electronic blinds/curtains, sensor and heated toilet). The location was amazing and so close to everything. The concierge helped us find a fun speakeasy within walking distance and checked in with us afterwards. Best weekend trip in a long time!

What a lovely place to stay. Staff were really friendly and helpful. The room was exceptional and of the standard that you would expect. The breakfast concierge was very helpful and the food was of a really great standard, beyond what we expected. The ease of being able to leave all of our luggage at the hotel before our flight made such a difference to our day. Will definitely will be back when we return next year. Thank you to all the staff.

My sister and I just finished visiting my son in Toronto and we decided to visit Montreal. We booked 2 rooms. We had a terrible experience at Royal York Fairmont . We got kicked out from the lobby lounge by Karen over there for voicing our concern for the service being slow. For we had absolutely low expectations for QE. When we checked in there were 3 staff at the counter. 2 of them were engaged in their friendly conversation and one of them stepped up to help us. I thought that was totally unprofessional for the staff chatting among themselves in front of guests. Rooms are basic and clean. The location is central. The staff has showed no warmth and attention. In Asia a hotel of this level will greet u warmly and the better one will remember your name. Services at restaurants in Montreal are top notch. We visited some with long history and the staff took pride to explain to us the history. It is a shame Fairmont has some of best historic buildings in Canada and the staff showed no interest to highlight the history of the buildings. I travelled a lot for me to earn a diamond member here. I will avoid staying at Fairmont and any of their member hotels from now on.

خدمة الاستقبال فعّالة وودودة. حصلت على غرفة بجوار المصاعد مباشرةً، وهو أمرٌ لم يكن جيدًا، وكان الصوت يُشبه ارتطام كرة قدم بالحائط المجاور طوال معظم فترة إقامتي، لكن الغرفة نفسها كانت نظيفة. لم يكن بث جوجل يعمل بشكل صحيح. يقع الفندق في موقع مركزي، لكن المنطقة المحيطة به مباشرةً خاملة، لذا كان من الأفضل لو تأخر فتح متجر الوجبات الخفيفة قليلًا (كان مغلقًا عند عودتي لقضاء الليلة الساعة 8 مساءً).

Loved our stay here, yeah it's a bit dated but the bed was comfortable, the shower was brilliant and the room/suite was huge with everything you could need. All the staff on the front desk were friendly, helpful and very knowledgeable (they foresaw our delayed suitcase would come the day after we were told). Breakfast was good with a nice selection and the location is great for the airport bus, old town and downtown. Would definitely stay here again, hopefully when it's a bit warmer 🥶