Holiday Inn Express Brisbane Central

The whole stay was pleasant, felt so relaxed like what I experienced in Melbourne Holiday Inn Express. The location is a bit of a minus though as it is not close to central station and it's uphill. Despite the location, the facilities, breakfast and the room is good and pleasant. Also, I would like to raise a compliment to Jack (I think that is his name) upon check out, he is friendly and nice, very efficient as well. He helped me in tagging my bags which I was not expected, as last time in Melbourne I would need to tag the bags myself. However, during check-in, the middle-easy guy with black glasses with not polite and welcoming at all, which I was frustrated and a huge disappointment during my stay. He did not wear a name tag so I did not know his name. He did check my ID and last name, however, he did not possess basic hospitality during the whole check-in process. Even though I know they need to hold one dollar in my credit card as a pre-authorization, but he never said a word on what he is doing with my card. Until he passed me the key without any words, I looked at him, he said, "Yeah, it's all done". I was not even guided through all the details, such as check-out time and internet settings, which is so basic as a reception. Until I asked him where to visit around as it was my first time visiting Brisbane. He showed me a map of the city and he introduced me the Botanic Garden first, which was appreciated, but he then tell me to go to a ******, which was a bit shock to me. I think he might need to start introducing other tourists destinations instead of a ******.

The hotel is within 10-15 minutes walk to the CBD area, and 6 minutes walk to the Woolworths supermarket, which we found very convenient. The car parking cost $25 per night with limited in and out, for close to CBD I think that’s quite a reasonable pricing. We stayed for 5 nights and extended our stay for another 2 nights there after, the only time they did not clean the room is on Sunday cuz we woke up too late and the cleaning service already went home. Other than that they always keep our room very clean, which we really appreciate. I am a big tea drinker and they always refill my tea :) we love the complimentary buffet style breakfast (western style with fruits, yogurt, toast, croissants, muffins, eggs, sausages, and bacon, coffee, tea, cereals) although we always miss it because they open at 7 am on weekends and 6:30 am on weekdays and we have to leave around 6:40 am most of our stay except the last 3 days. However I love their service, the hotel manager, Dilansh is amazing, during my stay the washing machine and dryer were both under maintenance and she were able to point out where I can do my laundry (10 mins walk) and she were able to refund my future stay because I decided to find another place with the laundry service. Everyone very helpful including the restaurant staff who gave me a take away box for us to take the fruit for breakfast even when it wasn’t 7am yet. I am very grateful for that. The TV in the hotel support chrome cast so you can watch anything from your phone in the big screen. They have a small fitness room and laundry room.

The room was clean and comfortable. The gym had few machines and compact. Thankyou

房間乾淨，有免費的早飯，早飯就是比較普通的 但是好在免費

位置扣了一分，其他都不錯！主要是剛好central station 到 gold coast 直達火車路段修理，所以沒有直達車，需轉兩程公車再坐每站都停的火車，時間多了一倍多。

Extremely disappointed with how they are serving their customers. They clearly had a faulty dryer which resulted in my clothes being torn, but they refuse to take accountability. They prefer to lie about things and gaslight their customers. My room did not have proper curtains so be prepared to be woken up as soon as the sun rises! and also the room is not as well maintained though they do have cleaning services everyday. They do have some friendly receptionists :)